Truly great patient care is much more than just successful treatments.
Today’s clients expect a complete, perfectly polished, and deeply personal experience at every step of their journey.
So we must ask: Are your current tools helping you deliver this experience every time?
Making the patient experience excellent is vital for your business, and the right systems can help.
On this line, we’re thrilled to announce Care Plus, Pabau’s exciting premium upgrade. Our carefully designed new set of tools is made to help clinics like yours provide unmatched care.
Keep reading to learn how to make each client feel valued and get a top-tier experience.
Why top-quality patient care matters so much
Whether we’re ordering food, booking travel, or getting facials, we all expect things to be easy, professional, and made just for us.
Patients coming to your clinic feel the same way. They expect not just a successful procedure but a smooth, simple, and comforting experience the entire time.
But you know what won’t meet client expectations?
- A confusing sign-up and booking process
- Generic follow-up messages
- A clunky online system
This can lead to frustrated clients, poor online reviews, and losing business to other clinics that handle things better.
These days, when patients have many choices and share their experiences online, if you’re not keeping up, you’re missing out on real opportunities to grow.
The quality of your patient care has far-reaching effects — not just on how patients feel but also on whether they come back and recommend you to others.
A 2023 study on the impact of patient experience on loyalty in medical‑aesthetic health services found that improving patient experience directly translates to more loyal clients.
In other words, a better patient experience in your clinic isn’t just a “nice-to-have” — it’s a key driver of both satisfaction and repeat visits.
That’s exactly where Care Plus comes in.
It’s more than just a set of advanced tools — it’s an integrated system designed to give clinics the smart ways they need to provide a polished, high-quality experience at every stage of the patient journey.
Plus, it does this without adding more admin work.
With Care Plus, you unlock the ability to:
- Screen patients better: Make sure they are the right fit for the right treatment from the very first contact.
- Manage medical records: Keep detailed, organized, and secure patient histories with ease.
- Improve treatment results: Actively support patients through their entire care plan.
Source: Pabau
Ready to discover everything packed into your Care Plus upgrade? We’ll break down its main features right here.
Care Plus: Your guide to better patient experience
How does Care Plus make such a big change? By bringing together powerful tools that improve every part of how you interact with patients.
This premium upgrade goes beyond standard features, offering new levels of efficiency and personalization.
Here’s a closer look at the main features you get with Care Plus.
Improved photo tools
Upload unlimited high-quality images with crystal-clear detail to track progress. Use the before-and-after slider to showcase results side-by-side — great for patient confidence and marketing. They’re perfect for bringing your clinic’s incredible med spa before and after photos to life.
Smart intake forms
Care Plus forms do more than collect info — they guide clients step-by-step with a sleek, branded design. Customizable and easy to use, they include multiple-choice questions for quicker, smoother check-ins. Plus, you can customize them to match your clinic’s look.
Video post-care
Send clear, personalized instructions using ready-made video templates for happier clients and better recovery. Videos are shared via links (like YouTube), not direct uploads.
Ready-made AI prompts
Skip typing the same things over and over. Just choose a prompt, and Care Plus instantly generates clear, accurate treatment notes, making record-keeping faster and easier.
Quick repeat prescriptions
Prescribe with a single click. Duplicate past prescriptions instantly to save time and ensure accuracy — perfect for keeping long-term care plans.
Reusable macro text
Type a shortcut, and instantly insert common phrases, disclaimers, or steps, saving time and keeping paperwork consistent.
Manage client complaints
Securely log and organize client feedback to stay on top of concerns and be fully prepared for audits.
And much more…
Care Plus also helps you:
Track treatment plans more effectively
Create more personalized client journeys
Get notified when forms aren’t completed
Use flexible consent templates
Improve front-desk efficiency with smarter workflows
🚀 Best of all, Care Plus gives you free, unlimited access to Echo AI — so you can generate smart treatment notes and summaries, craft polished service and product descriptions with a click, prescribe confidently, and get client card summaries in seconds.
Source: Pabau
Click on the images to see the Care Plus features up close
Curious about the difference an upgrade can make? Check out this side-by-side comparison below to see how Care Plus takes your patient care tools to the next level.
Care Plus vs. built-in care features: A clear comparison
| Feature | Pabau’s built-in care suite | Pabau’s Care Plus Suite |
|---|---|---|
| Forms | Basic forms appear all at once. No smart rules or branding | Step-by-step forms with smart rules and full branding |
| Pre and post-care | Automatically send written communications by email and SMS | Send written and video communications automatically |
| Before and after photos | Batch photo upload limit, compressed images, no comparison tool | Upload unlimited photos at once with slider comparison |
| Prescribing | Basic prescribing or connected lab services | All built-in tools plus quick repeat prescriptions |
| Macros | Not available | Unlimited reusable macro text |
| AI features | Limited or none | Pre-built AI prompts for notes and records |
| Video uploads | Cannot upload videos to records | Add videos via links for personalized care |
| Complaint management | Basic record-keeping | Secure complaint and incident management meeting regulations |
| Echo AI | Use Echo AI on a credit basis per usage (5 or 2 credits, depending on the task) | Free and unlimited |
Care Plus in action: Real-world examples
It’s one thing to talk about features, but what does Care Plus actually look like in your busy clinic every day?
Let’s walk through some common situations and see exactly how it changes things for the better:
Easy patient welcome with smart forms
Imagine a new patient interested in a treatment fills out your online form. With Care Plus’s smart intake forms, you’ve set rules: if they’re too young or have an allergy affecting the treatment, the form immediately alerts your team. This means you can quickly reach out, check details, or suggest another option before they even arrive. This smooths your process, keeps patients safe, and saves valuable time.
Focus on care, not just notes, with AI
Let’s say you’re in the middle of a busy consultation and you want to focus on your patient but also need to take careful notes. With Care Plus’s ready-made AI prompts, you can speak freely, then pick the right AI prompt to create a clear summary in seconds. This saves time and ensures accuracy.
Care Plus: Your path to better patient care
Delivering exceptional, personalized patient care starts with the right tools — and Care Plus is your first step toward more efficient, standout experiences that truly put patients first.
Care Plus streamlines your workflow, frees up your team’s time, and helps you focus on what matters most: amazing care.
Ready to wow your patients and work smarter, not harder? Book your demo today and see how Care Plus can take your clinic from good to unforgettable.
