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A better Key Account experience starts today

We’ve restructured how we work with Key Account clinics so we can spend more time on what actually moves the needle for your business: strategy, growth, and performance.

Your account manager on a video call inside Pabau, with a Q2 account review and a sales report

What’s changing?

We’re moving to a new tiered system where the plan that you’re on will define the level of support you receive. The two new Key Account plans are:

Standard

Strategic guidance only

Ultimate

Concierge guidance + managed services

Service
StandardStrategic partnership“We show you how”
UltimateConcierge partnership“We do it all”
Strategy
Approach
Proactive

We’ll proactively audit your account and guide you on how to get more out of Pabau.

Growth-focused

We’ll analyse key metrics and data points to make strategic recommendations.

Response time
Priority
Critical priority
Meetings
Weekly + on request
Weekly + on request
Pabau features
Reporting + audits
Guided on call

We’ll suggest custom reports and help set them up for you.

We’ll handle it

Tell us what kind of data you’d like to capture and we’ll create a custom report for you.

Automations
Guided on call

We’ll jump on a call to shape and build your automation together. You bring the goal, we guide the execution.

We’ll handle it

Tell us your audience and your goal and we’ll create your automation. You’ll simply need to review and switch the automation on.

Form build
Guided on call

Either send us a PDF/Word document and we’ll build it for you, or we can build it together on a call.

We’ll handle it

Simply tell us what kind of form you need and what specific fields you need to have included.

Marketing campaign build
Guided on call

We’ll jump on a call to shape and build your campaign together. You bring the goal, we guide the execution.

Built together

We build the template and targeting conditions based on your direction, then review and send it together.

Changes to:
  • Staff shifts
  • Services
  • Retail products
  • Business details
  • General data entry
Self-service

We’ll point you to where you can make these changes in Pabau and share a Knowledgebase guide or recording.

We’ll handle it

Simply send us the details and we’ll update this for you as promptly as possible.

Data exports (EMR)
Self-service

We can’t do any data exports for you in this tier.

We’ll handle it

Our data export team will take care of this.

Why the change?

Our new structure means your AM can focus on being a true strategic partner — reviewing your account health, identifying opportunities, and helping you get more from Pabau.

If you need hands-on admin support, that’s exactly what Ultimate is built for.

Got questions?

Get in touch with our Key Account team.

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