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How Pabau helps you with
HIPAA compliance

HIPAA is a federal law designed to protect sensitive patient information.

The Health Insurance Portability and Accountability Act (HIPAA) is a US privacy law that is designed to ensure the protection of Protected Health Information (PHI). In order to be HIPAA compliant, healthcare providers have to take a series of measures to ensure information is kept safe and secure. As a company that partners with healthcare providers around the world, we’ve put together this guide to explain how Pabau can support with HIPAA compliance. 

Important information

This information will explain how Pabau can support your business meet HIPAA compliance requirements. It’s important to note that using these features alone won’t make your business HIPAA compliant. It’s essential that you implement the appropriate policies and procedures within your organization to ensure you comply with all HIPAA requirements.

HIPAA compliance setting

Pabau is used by businesses around the world but it’s only businesses that are in the US that need to be HIPAA compliant. We’ve created a HIPAA compliance support toggle within Pabau that you can enable on your account. Once toggled on, this will activate specific functionality within the system that will support your business in HIPAA compliance. Head to Setup, then Business details, then Security to locate the toggle.


As you may know, Pabau integrates with a number of other software tools, which may or may not be HIPAA compliant. We would recommend reviewing any integrations you want to use in partnership with Pabau and making sure they meet HIPAA compliance criteria.

You can find a full list of our integrations here.

How we support HIPAA compliance

1. Data encryption and secure storage

Pabau employs industry-standard encryption protocols to protect all patient data stored within the system. This ensures that sensitive information, such as medical records, contact details, and appointment history, is securely transmitted and stored in an encrypted format.

By using robust encryption techniques, we mitigate the risk of unauthorized access and maintain the confidentiality of patient data.

2. Access controls and user authentication

We enforce strict access controls and user authentication mechanisms to prevent unauthorized access to patient information. Pabau allows administrators to assign role-based access privileges, ensuring that only authorized personnel can view or modify patient records. For example, you can set up the system so that only a doctor can access medical records.

Additionally, we implement strong password policies, multi-factor authentication, and session timeouts – currently, we also have an automatic sign-out every 24 hours. These features further enhance security and help to protect against unauthorized access attempts.

3. Audit logs

Pabau system maintains detailed audit trails and logging mechanisms to track and monitor all user activities within the platform. This helps in identifying any potential security breaches or unauthorized access attempts.

By keeping a comprehensive record of system activities, we can promptly investigate and mitigate any security incidents, ensuring accountability and compliance with HIPAA regulations.

4. Regular data backups and disaster recovery

To protect against data loss, we incorporate regular data backups and robust disaster recovery procedures. These measures ensure that patient information is preserved and can be restored in the event of an unforeseen system failure, natural disaster, or other disruptive incidents. 

By implementing these stringent backup and recovery strategies, we minimize data loss risks and maintain continuity of care.

5. Comprehensive employee training

We deploy rigorous employee training and awareness programs to ensure that all our staff members understand their roles and responsibilities in maintaining HIPAA compliance. Our team receives comprehensive training on privacy best practices and the proper use of Pabau. 

We strive to provide healthcare professionals with a secure and reliable platform to manage patient data effectively, fostering trust and confidence in our services.

To sum up

These are some of the ways that Pabau can support you in HIPAA compliance. As we said earlier, using these features won’t automatically make your business HIPAA compliant. It is up to you to be aware of what’s needed to ensure your healthcare business adheres to compliance regulations.

For more details on HIPAA compliance, we recommend you visit the dedicated web page.

If you have any questions or would like to learn more about how Pabau can help you achieve HIPAA compliance, please don’t hesitate to contact our support team.