How Dr Leah uses Pabau’s paperless system to improve patient satisfaction
Dr Leah Cosmetic Skin Clinics, founded and co-owned by The Apprentice winner Dr Leah Totton and Lord Alan Sugar, set out to be the UK’s most innovative and trusted cosmetic clinics. Pabau gives their time-short clients booking at their fingertips and a slick, paperless patient journey across every location.
Time-short clients expect booking at their fingertips
For Dr Leah’s clinics, finding software that facilitated online booking was fundamental. Their clients are typically corporate professionals who are short on time and rely on their smartphones every day — so being able to offer bookings at their fingertips was absolutely key.
For our clinic it was fundamental to find a software that facilitates online bookings. My clients typically are corporate professionals who are time short and utilise a smartphone as part of their everyday life. For us, being able to offer bookings at your fingertips was absolutely key and Pabau enables us to do that perfectly.
How Pabau helps modern cosmetic clinics
Enables online booking so clients can book anytime, anywhere
Lets clients access their records across multiple clinic locations
Stores patient data safely with easy access on iPad
Provides CRM tools for stronger client interactions
The solution
A platform built around modern CRM
Dr Leah chose Pabau because she recognises how central customer relationship management is in the 21st century. It was fundamental that she and her staff could interact with clients using innovative tools — and Pabau’s CRM capabilities made that possible.
I chose Pabau because I appreciate the importance of Customer Relationship Management in the 21st century. I believe it is fundamental that me and my staff are able to interact with our clients with innovative tools, and Pabau offered me a platform which made that possible with its fantastic CRM capabilities.
The results
A paperless journey that keeps data safe
Going paperless has benefited the clinics in many ways. Working from an iPad is a great way to interact with clients while making sure their data is stored safely — bringing the practice in step with modern technology.
Pabau’s paperless journey has benefited us in many different ways. First of all, it brings us in touch with modern technologies. Using the iPad is a great way to interact with the client but also ensure that the data is stored safely.
One patient database across every location
As the business expands, clients don’t always visit the same clinic. Easy access to a single patient database means their records are available wherever they choose to go — a huge benefit for both clients and the team.
We can easily access the patient database as well, which is important as, with the expansion of our business, clients may decide to go to various different locations and not always visit the same one. Making that easily accessible for clients is a huge benefit for us.
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