Cliniko Pricing 2026: Plans, Costs, Features, and Reviews

Key Takeaways

Cliniko pricing is structured around practitioner head count: $45/month for one practitioner up to $395/month for 26-200 practitioners, with the full feature set included at every tier.

SMS appointment reminders are charged separately at approximately $0.10 USD per message – the main add-on cost to budget for beyond the headline subscription.

Cliniko offers a genuine 30-day free trial with no credit card required and full feature access, which is unusual in the practice management category.

On Capterra, Cliniko earns 4.7/5 from 23 verified reviews, with reviewers consistently praising the clean interface, transparent pricing, and near-round-the-clock customer support.

Cliniko pricing is straightforward on the surface: pay per practitioner, scale as you grow. But straightforward is not the same as cheap, and the headline subscription number is not the full story once SMS volume, integrations, and your team’s onboarding time are factored in. This guide breaks down what every Cliniko tier includes, how the per-practitioner model actually compares to alternative pricing structures in the market, what real users say in verified Capterra and G2 reviews, where the platform shines, and where it hits its limits.

Plans and Costs at a Glance

Cliniko’s pricing model has one unusual feature for the category: there are no feature tiers. Every practitioner-count bracket gives you the same full feature set; the bill simply grows as your team grows. According to Cliniko’s official pricing page, the tiers break down as follows.

Verify the latest figures directly on Cliniko’s website before purchase, as vendors update tiers periodically. The flat-feature design has a meaningful implication: a solo practitioner on the $45 plan and a 200-practitioner group on the $395 plan run on the exact same product. There is no “Pro” or “Enterprise” upsell layered on top.

What’s Included at Every Tier

Because there are no feature tiers, the included feature set is the same whether you are paying $45 or $395 per month. Knowing exactly what is in the box matters more than picking the right plan, since the only thing scaling is the practitioner head count.

• Appointment scheduling and online booking across multiple practitioners with custom appointment types, recurring sessions, and configurable booking rules
• Patient records and clinical notes with customisable templates, treatment histories, and SOAP-format documentation
• Patient portal for self-service booking, intake form completion, and access to invoices and receipts
• Telehealth video consultations built into the appointment record, no third-party tool required
• Invoicing and payment processing with native Stripe integration and Xero accounting connection
• Automated email reminders included; SMS reminders available as an add-on (see below)
• Customisable forms and intake for new patient sign-up and pre-appointment data collection
• API and integration ecosystem for connecting Mailchimp, Stripe, Xero, telehealth platforms, and a range of allied-health-specific tools
• iOS and Android apps for practitioner access on the go
• Customer support via email and live chat with near-round-the-clock coverage including most weekends

The SMS Add-on and Total Cost of Ownership

The single biggest gap between Cliniko’s headline pricing and its real monthly bill is SMS. Appointment reminders sent by SMS are not included in the base subscription; Cliniko charges approximately $0.10 USD per message. For a busy clinic, that compounds quickly:

• 500 SMS reminders/month = ~$50/month additional ($600/year)
• 800 SMS reminders/month = ~$80/month additional ($960/year)
• 1,500 SMS reminders/month (multi-practitioner clinic) = ~$150/month additional ($1,800/year)

SMS volume is a function of appointment volume, reminder cadence, and how heavily you use SMS for reschedules and follow-ups. Clinics that rely on SMS as their primary reminder channel should run the calculation before signing up. Email reminders are free and effective for many practices, which can reduce or eliminate the SMS line item entirely.

Cliniko Free Trial: 30 Days, Full Feature Access

Cliniko offers a 30-day free trial with no credit card required, and the trial gives full access to every feature in the product – not a limited preview. This is unusually generous for the category and a genuine differentiator: most practice-management vendors either gate features during a trial or require a card upfront. For practices evaluating practice management software for the first time, a 30-day full-feature window meaningfully reduces commitment risk.

The practical advice: do not just kick the tires. Run two real workflows in the trial – a full new-patient intake including online booking, telehealth, clinical note, invoice, and payment, plus a representative billing scenario for your payer mix. The strengths and limits of any practice management platform show up in real workflows, not in the demo data.

Cliniko Reviews on Capterra and G2

Cliniko earns 4.7/5 from 23 verified reviews on Capterra and a similar rating distribution on G2. The Capterra sample is small but the rating distribution is consistent: heavily clustered at four and five stars, with a small tail of three-star reviews citing specific limitations rather than systemic complaints. Cards below quote directly from consistent themes published on those platforms with the source linked next to each.

Quotes are paraphrased from consistent themes published on Capterra, G2, and the linked Reddit thread. Open the source pages to read the original reviews and verify rating distributions independently.

Where Cliniko Excels

Allied health workflows. Cliniko is purpose-built for physiotherapists, chiropractors, osteopaths, psychologists, occupational therapists, and other allied health practitioners. The clinical documentation model maps cleanly to how those clinicians actually work: SOAP notes, treatment records, customisable templates. Opening a physiotherapy clinic on Cliniko is a low-friction experience precisely because the documentation structure is built around the discipline.

Transparent, predictable pricing. The flat-feature, per-practitioner model is easy to budget around. There is no feature gating to push you to a more expensive tier, and there are no enterprise upsells. Reviews on Capterra repeatedly highlight pricing transparency as a differentiator.

Customer support availability. As a fully remote company with near-round-the-clock coverage including most weekends, Cliniko’s support responsiveness is consistently cited as a standout. A widely shared Reddit thread in the acupuncture community describes the support team as available “at almost any time of day, and most weekends too.”

30-day full-feature free trial. No credit card required. This is genuinely uncommon in the practice management software market and reduces commitment risk meaningfully for first-time buyers.

Mature integration ecosystem for allied health. Xero, Stripe, Mailchimp, telehealth platforms, and a range of allied-health-specific tools connect reliably. The API documentation is clear and the developer community around Cliniko is active given its niche.

Where Cliniko Hits Its Limits

Critical reviews are measured rather than hostile, and they cluster around a small set of specific gaps rather than systemic failures. These are the patterns the four-star and three-star reviews most commonly surface.

SMS as an add-on cost. The biggest line item beyond the headline subscription. For a clinic sending 500-1,500 reminders a month, SMS adds $50-$150 to the monthly bill. Practices that lean on SMS as their primary reminder channel should factor this into their evaluation rather than treat it as a footnote.

Reporting depth. Cliniko’s built-in reporting is functional but relatively basic for practices wanting granular revenue analysis by practitioner, service type, or location. Multiple G2 reviewers note this as the friction point that grows as the practice grows. Multi-location operators in particular tend to either export to spreadsheets or layer a separate BI tool on top.

Aesthetic and medical clinic workflows. Cliniko is not designed for aesthetics, dermatology, or other procedure-heavy specialties. Injection plotting, before-and-after photo management, prescription management, batch consent forms, and procedure-specific clinical libraries are not in the product. Practices that started on Cliniko for general clinical work and have expanded into aesthetic services tend to outgrow the platform.

Built-in marketing automation is limited. Email campaigns, recall sequences, loyalty programmes, and patient review collection require third-party tools. For growth-focused practices that want marketing inside the same platform that runs scheduling and clinical records, this means assembling a stack.

Multi-location native support is light. Cliniko handles multi-practitioner scheduling well. Native multi-location architecture – location-level reporting, central admin controls, room and resource management across sites – is more limited than platforms purpose-built for multi-site clinic groups.

Cliniko: Pros and Cons

Where Cliniko Wins

• Transparent pricing with no hidden tiers – the per-practitioner model is straightforward and predictable
• Genuine 30-day free trial with full feature access and no credit card required
• Clean, intuitive interface consistently praised in Capterra reviews for fast staff onboarding
• Near-round-the-clock customer support including most weekends – a standout in the allied health software market
• Mature API ecosystem for allied health with reliable Xero, Stripe, Mailchimp, and telehealth connections
• Strong fit for physiotherapy, chiropractic, psychology, osteopathy, and OT practices

Where Cliniko Hits Its Limits

• SMS is an add-on at ~$0.10/message – 500-1,500 messages/month adds $50-$150 to the bill
• Reporting is basic for data-driven practices wanting granular practitioner or service-level financial analysis
• No aesthetic or medical workflow features – injection plotting, before-and-after photos, prescription management, batch consent forms are not in the product
• Limited built-in marketing automation – email campaigns and recall sequences require third-party tools
• Multi-location native support is light – location-level reporting and central admin controls are limited

Expert Picks

Comparing Cliniko against allied health alternatives? Jane App Pricing walks through one of the most common like-for-like alternatives in the same category.

Looking at the wider allied health software market? Jane App Alternatives covers the broader shortlist for physiotherapy, chiropractic, and psychology practices.

Researching first-time practice management software? Practice Management Software outlines the buying-criteria framework for clinic owners evaluating their first platform.

Opening a physiotherapy practice from scratch? Opening a Physiotherapy Clinic covers software selection alongside the broader operational setup.

When It Might Be Time to Look Elsewhere

Most practitioners do not start their search for “Cliniko pricing” because they hate the platform. They start because something specific has changed: the practice expanded into aesthetic services, a second or third location opened, marketing automation became a serious need, or the clinical model now includes prescription management, injection plotting, or before-and-after photo workflows. Those are the natural moments to look beyond Cliniko – not a complaint about Cliniko, but an honest assessment of where the practice is heading.

If your practice is moving in that direction, Pabau is one of the platforms worth shortlisting alongside other clinic-grade options. Pabau is built for aesthetic, medical, and multi-discipline clinics that need richer clinical documentation, native multi-location architecture, prescription management, consent workflows, and built-in marketing automation – the areas where Cliniko’s product was not designed to compete. It earns 4.7/5 from 600+ verified Capterra reviews, with the typical Pabau customer being a clinic that has outgrown a tool like Cliniko rather than an allied health solo or small group. If that sounds like the next chapter for your practice, you can book a Pabau demo and walk through your specific workflows. If your practice still fits the allied health profile Cliniko is built for, staying is the right call.

Conclusion

Cliniko pricing is genuinely transparent and the 4.7/5 Capterra rating reflects a real, consistent user experience: a clean interface, fast onboarding, transparent per-practitioner billing, and customer support that is unusually available for the category. The 30-day full-feature free trial is a meaningful commitment from the vendor and a sensible way to test the product against real workflows.

The visible limits show up at scale and across clinical scope: SMS as an add-on cost, reporting depth, the absence of aesthetic and medical workflow features, light native multi-location support, and limited built-in marketing automation. For allied health practices that match Cliniko’s profile, those limits are rarely deal-breakers. For aesthetic, medical, or multi-discipline clinics, they tend to be the reason the platform is eventually outgrown – which is the right framing for evaluating whether Cliniko is the platform you should commit to long-term, or the right platform for now.

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