Cliniko Pricing 2026: Plans, Costs, Features, and Reviews

Key Takeaways

Cliniko pricing is structured around practitioner head count: $45/month for one practitioner up to $395/month for 26-200 practitioners, with the full feature set included at every tier.

SMS appointment reminders are charged separately at approximately $0.10 USD per message. That’s the main add-on cost to budget for beyond the headline subscription.

Cliniko offers a 30-day free trial with no credit card required and access to nearly every feature, though telehealth and bulk email need a card added to activate.

On Capterra, Cliniko earns 4.7/5 from 23 verified reviews, with reviewers consistently praising the clean interface, transparent pricing, and near-round-the-clock customer support.

Cliniko pricing is straightforward on the surface: pay per practitioner, scale as you grow. But straightforward is not the same as cheap, and the headline subscription is not the full Cliniko cost once SMS volume, integrations, and your team’s onboarding time are added in. This guide breaks down what every Cliniko tier includes, how the per-practitioner model works in practice, what real users say in verified Capterra and G2 reviews, and our full Cliniko review of where the platform shines and where it hits its limits.

Plans and costs at a glance

Cliniko’s pricing model has one unusual feature for the category: there are no feature tiers. Every practitioner-count bracket gives you the same full feature set; the bill simply grows as your team grows.

Verify the latest figures directly on Cliniko’s website before purchase, as vendors update tiers periodically. The flat-feature design has a meaningful implication for your Cliniko cost: a solo practitioner on the $45 plan and a 200-practitioner group on the $395 plan run on the exact same product. There is no “Pro” or “Enterprise” upsell layered on top.

What’s included at every tier

Because there are no feature tiers, the included feature set is the same whether you are paying $45 or $395 per month. Knowing exactly what is in the box matters more than picking the right plan, since the only thing scaling is the practitioner head count.

• Appointment scheduling and online booking across multiple practitioners with custom appointment types, recurring sessions, and configurable booking rules
• Patient records and clinical notes with customizable templates, treatment histories, and SOAP-format documentation for assessments like a hip examination
• Patient portal for self-service booking, intake form completion, and access to invoices and receipts
• Telehealth video consultations built into the appointment record, no third-party tool required
• Invoicing and payment processing with native Stripe integration and Xero accounting connection
• Automated email reminders included; SMS reminders available as an add-on (see below)
• Customizable forms and intake for new patient sign-up and pre-appointment data collection
• API and integration ecosystem for connecting Mailchimp, Stripe, Xero, telehealth platforms, and a range of allied-health-specific tools
• iOS and Android apps for practitioner access on the go
• Customer support via email and live chat with near-round-the-clock coverage including most weekends

Cliniko SMS costs and total cost of ownership

The single biggest difference between Cliniko’s headline pricing and its real monthly bill is SMS. Cliniko SMS pricing sits outside the base subscription: appointment reminders sent by text are charged at approximately $0.10 USD per message. For a busy practice, that compounds quickly:

• 500 SMS reminders/month = ~$50/month additional ($600/year)
• 800 SMS reminders/month = ~$80/month additional ($960/year)
• 1,500 SMS reminders/month (multi-practitioner clinic) = ~$150/month additional ($1,800/year)

SMS volume is a function of appointment volume, reminder cadence, and how heavily you use text messages for reschedules and follow-ups. Practices that rely on SMS as their primary reminder channel should run the calculation before signing up. Email reminders are free and effective for many practices, which can reduce or eliminate the SMS line item entirely.

Cliniko free trial: 30 days, nearly full access

The Cliniko free trial runs for 30 days and does not require a credit card to start. Nearly every feature is available during the trial, which is unusually generous for the category since most practice-management vendors either gate features during a trial or require a card upfront. The one exception is telehealth: activating video consultations, along with bulk email, requires entering a credit card during the trial. For practices evaluating top practice management software solutions for the first time, a 30-day trial with this much access still meaningfully reduces commitment risk.

The practical advice: do not just kick the tires. Run two real workflows during the trial: a full new-patient intake that includes online booking, a clinical note for an assessment like a trapezius tear test, an invoice, and a payment, plus a representative billing scenario for your payer mix. The strengths and limits of any practice management platform show up in real workflows, not in the demo data.

Cliniko reviews on Capterra and G2

Cliniko earns 4.7/5 from 23 verified reviews on Capterra and a similar rating distribution on G2. The Capterra sample is small but the rating distribution is consistent: heavily clustered at four and five stars, with a small tail of three-star reviews citing specific limitations rather than systemic complaints. Cards below quote directly from consistent themes published on those platforms.

Those ratings sit at the high end of the solo allied health category, and a comparable budget platform built for the same practitioners scores 4.5/5, as Carepatron’s reviews and ratings on Capterra and G2 confirm.

Quotes are paraphrased from consistent themes published on Capterra, G2, and the linked Reddit thread. Open the source pages to read the original reviews and verify rating distributions independently.

Where Cliniko excels

Allied health workflows. Cliniko is purpose-built for physiotherapists, chiropractors, osteopaths, psychologists, occupational therapists, and other allied health practitioners. The clinical documentation model maps cleanly to how those clinicians actually work: SOAP notes, treatment records, customizable templates. Opening a physiotherapy clinic on Cliniko is a low-friction experience precisely because the documentation structure is built around the discipline.

Transparent, predictable pricing. The flat-feature, per-practitioner model is easy to budget around. There is no feature gating to push you to a more expensive tier, and there are no enterprise upsells. Reviews on Capterra repeatedly highlight pricing transparency as a differentiator.

Customer support availability. As a fully remote company with near-round-the-clock coverage including most weekends, Cliniko’s support responsiveness is consistently cited as a standout. A widely shared Reddit thread in the acupuncture community describes the support team as available “at almost any time of day, and most weekends too.”

30-day trial with nearly full access. No credit card required to start, and only telehealth and bulk email need one added to activate. This is uncommon in the practice management software market and reduces commitment risk meaningfully for first-time buyers.

Mature integration ecosystem for allied health. Xero, Stripe, Mailchimp, telehealth platforms, and a range of allied-health-specific tools connect reliably. The API documentation is clear and the developer community around Cliniko is active given its niche.

Where Cliniko hits its limits

Critical reviews are measured rather than hostile, and they cluster around a small set of specific limitations rather than systemic failures. These are the patterns the four-star and three-star reviews most commonly surface.

SMS as an add-on cost. The biggest line item beyond the headline subscription. For a practice sending 500-1,500 reminders a month, SMS adds $50-$150 to the monthly bill. Practices that lean on SMS as their primary reminder channel should factor this into their evaluation rather than treat it as a footnote.

Reporting depth. Cliniko’s built-in reporting is functional but relatively basic for practices wanting granular revenue analysis by practitioner, service type, or location. Multiple G2 reviewers note this as the friction point that grows as the practice grows. Multi-location operators in particular tend to either export to spreadsheets or layer a separate BI tool on top.

Aesthetic and medical practice workflows. Cliniko is not designed for aesthetics, dermatology, or other procedure-heavy specialties. Injection plotting, before-and-after photo management, prescription management, batch consent forms, and procedure-specific clinical libraries are not in the product. Practices that started on Cliniko for general clinical work and have expanded into aesthetic services tend to outgrow the platform.

Built-in marketing automation is limited. Email campaigns, recall sequences, loyalty programs, and patient review collection require third-party tools. For growth-focused practices that want marketing inside the same platform that runs scheduling and clinical records, this means assembling a stack.

Multi-location native support is light. Cliniko handles multi-practitioner scheduling well. Native multi-location architecture is more limited than platforms purpose-built for multi-site practice groups. Location-level reporting, central admin controls, and room and resource management across sites all fall short of what multi-site groups typically need.

The bottom line on Cliniko pricing

Cliniko pricing is genuinely transparent, and the 4.7/5 Capterra rating reflects a consistent user experience: a clean interface, fast onboarding, transparent per-practitioner billing, and customer support that is unusually available for the category. The 30-day full-feature free trial is a meaningful commitment from the vendor and a sensible way to test the product against real workflows.

The visible limits show up at scale and across clinical scope: SMS as an add-on cost, reporting depth, the absence of aesthetic and medical workflow features, light native multi-location support, and limited built-in marketing automation. For allied health practices that match Cliniko’s profile, those limits are rarely deal-breakers. For aesthetic, medical, or multi-discipline practices, they tend to be the reason the platform is eventually outgrown. That’s the right framing for deciding whether Cliniko is the platform to commit to long-term, or the right platform for now.

How Pabau’s pricing compares to Cliniko

Pabau prices differently from Cliniko. Instead of charging per practitioner, all-in-one practice management software like Pabau charges per user and per location, and every plan includes every feature. That structure is built for a different kind of practice: aesthetic, medical, and multi-discipline clinics that need more than scheduling and notes. The comparison is less about which is cheaper and more about what each price actually buys.

Where Cliniko keeps things simple with one flat feature set for allied health, Pabau bundles clinical documentation, marketing, patient communication, and multi-location reporting into the core subscription. Pabau’s published pricing starts at around $62/month for a single user and scales with your team and number of locations, so a growing practice pays for more users rather than unlocking features tier by tier.

Marketing Plus and Care Plus, two optional add-ons, sit on top for practices that want to go further in a specific area. They are additional, not a way to switch on core functionality, since every subscription already includes a full marketing, patient care, and reporting suite. Pabau also does not run a free trial like Cliniko’s. Setup happens through a demo and structured onboarding so the platform is configured around your workflows before you go live.

Conclusion

The honest read: If your practice fits the allied health profile Cliniko was built for, its transparent per-practitioner pricing is hard to beat on simplicity. If you are running aesthetic or medical services, or scaling across multiple locations, Pabau’s per-user model with everything included often works out simpler once you would otherwise be paying separately for SMS, marketing, and reporting tools. It earns 4.7/5 from 600+ verified Capterra reviews, with the typical Pabau customer being a practice that has outgrown a tool like Cliniko.

If you’d like to see how Pabau’s pricing works out for your exact user count and number of locations, you can book a Pabau demo and walk through your specific workflows.

Continue your research

Comparing Cliniko against allied health alternatives? Jane App Pricing walks through one of the most common like-for-like alternatives in the same category.

Looking at the wider allied health software market? Jane App Alternatives covers the broader shortlist for physiotherapy, chiropractic, and psychology practices.

Researching first-time practice management software? Practice Management Software outlines the buying-criteria framework for clinic owners evaluating their first platform.

Opening a physiotherapy practice from scratch? Opening a Physiotherapy Clinic covers software selection alongside the broader operational setup.

Frequently asked questions