85% of winners at this year’s Aesthetics Awards are Pabau customers – more details here
EXCEPTIONAL PATIENT EXPERIENCE FOR MED SPAS
Set the tone for great patient care streamlined scheduling, simplified communication, and a hassle-free experience for every client.
Delivering an exceptional patient experience involves juggling multiple touchpoints, from the first inquiry all the way to treatment and follow-up care.
Managing all the steps effectively can be overwhelming. But with Pabau, these processes are taken care of for you – helping to ensure you attract, retain, and grow your client base.
A smooth, simple booking experience is the first impression you want to make. That’s exactly what online booking provides for clients: greater flexibility, control, and convenience.
Clients can book or reschedule appointments at any time, from anywhere, without having to wait for business hours or call the practice.
This flexibility makes scheduling easier and more convenient for busy clients with busy lifestyles.
Online booking helps avoid email conversations going back and forth or clients having to wait on hold while checking availability on the phone.
It’s a simpler, more seamless way of booking that puts the client experience front and center.
Clients can choose their preferred treatment times, staff members, and services based on availability, putting them in control.
They can also review service options and prices in advance, leading to a more informed decision-making process.
Booking online is a more private, low-pressure way for clients to book appointments, especially helpful for those who don’t want to discuss treatments over the phone.
This can help clients feel more comfortable and confident in scheduling appointments.
Using personal, secure data hub, patients can view and manage their information. Whether it’s viewing treatment history, accessing prescriptions, or checking lab results, patients can access everything in a simple click.
Clients can take control of their appointments by rescheduling or canceling directly through the client portal.
This flexibility helps them avoid missing appointments and ensures they can make changes without the hassle of calling the clinic.
By using a client portal alongside digital records, you also enable clients to have quick — but secure — access to their medical records, previous communications, and even test results.
It’s a much more convenient patient experience!
The client portal is a secure platform where patients can receive confidential information directly from your practice.
In Pabau, everything is behind a secure login system, which helps to build patient trust and confidence.
Many clients in med spas are working toward specific aesthetic or wellness goals.
Using the client portal, you can share progress photo with the client via a secure URL to keep them engaged with their journey.
Swap a paper-based system for digital forms and take your customer experience to the next level. No more printing for you, no more waiting around for clients.
Clients can complete digital intake forms at their convenience before arriving for their appointment.
This flexibility allows clients to fill out information from home or on their mobile devices, reducing the stress of filling out forms in a busy waiting area.
Pabau’s digital forms streamline the check-in process, minimizing wait times upon arrival.
Since the form data is immediately accessible to the staff, clients don’t have to repeat information, leading to a faster, smoother start to their appointment.
Pabau’s customizable forms pull information directly into the client record, which means you always have up-to-date medical information at your fingertips.
You can quickly assess treatment suitability and personalize the treatment for the individual client.
Clients want to know their medical information is in safe hands. Digital forms are more secure than paper forms, offering clients peace of mind that their personal information is safe.
Plus, there’s less risk of admin errors caused by manually inputting data.
Relying on leaflets or verbal instructions for your pre and post-care instructions? Enhance the client experience by using automated pre and aftercare communications.
Want happier clients? Of course, you do!
When you send clients clear instructions on what to do before and after their appointment, they’re not left in the dark. They’re armed with the knowledge they need to help them achieve the best results.
Let’s build those bonds! When customers see you’re invested in their journey, it creates trust.
You’re not just going to go quiet on them after they’ve had treatment — it shows you’re committed to their care and getting the best treatment outcomes for them.
Leaflets and verbal instructions are easily lost or forgotten. Sending precare and post-care communications by email or SMS ensures clients are informed every step of the way.
This is especially valuable for new clients who may not know how to get best results from their treatment.
When clients don’t adhere to clear postcare instructions, they’re more likely to experience complications or delays in healing.
Automating your care communications minimizes the likelihood of follow-up visits to address preventable issues.
Digitizing patient records isn’t just a plus for medical practitioners. With their medical data securely accessible from anywhere, patients can expect consistent, high-quality care.
With digital treatment records, practitioners can easily access prior treatments, medical history, and photos from wherever they are — in their main clinic, in a hired treatment room, wherever the patient is being treated.
This greatly improves coordination of care for the patient.
Creating a consistent experience is challenging, especially if you have multiple locations or practitioners at your med spa.
But with digital client records, regardless of where or with whom they book, the practitioner has all the details they need at their fingertips.
Keep your clients in the loop with timely automated appointment confirmations and reminders.
This helps clients stay on track and avoid missed progress due to absent-mindedness.
Offering virtual appointments provides added flexibility for clients with busy schedules and ensures they can still get high-quality care, directly from their living room or office!
Clients need reassurance that their personal health information is secure.
Pabau ensures protection through stringent safeguards, including role-based access privileges, keeping sensitive data safe from unauthorized access or breaches.
Positive feedback builds trust.
Instead of relying on annual surveys, feedback boxes on your front desk, or manually sending out feedback requests, automate it using Pabau!
“Being able to automate client consent, medical history form requests and follow-up emails has far exceeded my expectations.
The ability to fully customize these processes to the specific needs of our business has streamlined my daily operations, saving time and ensuring a consistent and professional client experience.”
Adam Statyris
Dr Alluris Aesthetics
“Pabau has everything a medspa could ask for and more!”
There is so much Pabau is helping me with, from automatically sending appointment confirmation, pre/post care instructions, online forms, Google review request surveys, etc. It’s perfect for anyone who loves to offer top notch customer service.”
Beatrice M.
I am in business for almost 9 years, tried a lot of different software. but I was missing some features which never stopped me to look for a better one. This software has everything that saves my time, keeps my records, and medical forms in one place and is easy to use. I am very happy with this software.
Yobany V
Everything you need to know about Pabau’s patient experience
Patient experience software (aka systems like Pabau) are digital platforms that help healthcare providers manage and enhance every aspect of the patient journey, from appointment scheduling and communication to feedback collection and care coordination.
Delivering a great customer experience will keep your clientele returning and rebooking.
This is what patient experience software can really support you with — it streamlines interactions, improves communication, and personalizes care, which all leads to higher patient satisfaction, better treatment outcomes, and more efficient practice management.
The patient experience doesn’t just start when they walk through the door for their appointment.
It starts way, way before that!
Providing tools like easy scheduling, automated appointment reminders, personalized communication, and feedback channels via patient experience software ensures a smoother, more responsive, and patient-centered experience.
With Pabau, the price is dependent on the number of people who will be using the system and the number of clients you have on your books. Check out the details on our pricing page.
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