5 best practices for patient scheduling and appointment managementAs a healthcare or med spa provider, it’s likely that you pride yourself on providing excellent care and a first-class patient experience. So, how frustrating is it to set up everything for an appointment — setting up the equipment, turning around a room, making sure you have the products in stock and ready to be […]
How to better the customer experience of your med-spa (Using Pabau’s 12 proven ways)Why should you care about it? Ensuring your customers have a great experience at your med spa is one of the most important things you should care about in terms of your business. Facts. Offering an outstanding customer experience can set your med spa apart in what is a highly competitive market, making it the go-to […]
7 tips to get more repeat spa bookingsResearch shows it and you’ve probably experienced it yourself in your spa business: it’s much easier to book existing clients than to book potential clients. This comes as no surprise. Your existing customers already know you, trust you, and know they will get exceptional service in your spa. On the other hand, getting first-time clients […]
Level up your spa: 7 benefits of integrated payment processingFor any bustling spa, staying ahead of competitors means not just meeting, but beating client expectations. While automated reminders and savvy marketing campaigns are vital, there’s an obvious client demand in the crowded market — a polished checkout experience. When customers walk into your spa for a manicure or a facial, they expect seamless service. […]
Best 5 ways to collect patient feedbackWant to enhance your patient care? Start with your patient feedback. Collecting patient feedback is an excellent way to maintain the highest quality of care and is key to ensuring that your practice operates at peak performance levels. It helps healthcare professionals understand the patient experience, hear any concerns, and implement their suggestions – ultimately improving […]
Crafting the perfect appointment confirmation emailA solid confirmation email is essential in any med spa’s communications toolkit. This is especially true in competitive industries like aesthetics and healthcare, where each interaction between a client and practitioner counts. Yes, clients want top-notch treatments and great in-person interactions that put them at ease, but they also need professional, consistent digital communication. Appointment […]
The essentials of patient care management: Definitions, techniques, and rewardsPatient care management is the process of ensuring every individual receives personalized and appropriate care within the healthcare system. In today’s world, where the increasing demands on healthcare services, and rise of chronic diseases pose a great challenge for modern healthcare, effective patient care management improves patient outcomes, satisfaction, and reduces in-clinic costs. By integrating […]
Measuring patient satisfaction: Key metrics for clinicsIf you’re aiming for a steady revenue flow, a base of loyal returning clients, and a position of excellence among your competitors, then a key priority should be patient satisfaction. Providing exceptional medical care is non-negotiable, but nowadays, that’s not enough. Keeping pace with increasing patient expectations can be challenging, but there are key metrics […]
7 key benefits of patient portals in healthcareEvery healthcare practice aims to keep patients happy, informed, and engaged in their care. Having a dedicated client portal makes this simple: giving your patients an online area where they can securely access their health information, manage bookings, track treatments, pay bills, and communicate with health providers via any device, 24/7. A comprehensive patient portal […]
6 top strategies for patient acquisition + critical mistakes to avoidPatient acquisition is one of the most crucial healthcare marketing strategies. It involves using various strategies to attract more patients to your practice and optimize revenue. In today’s highly competitive industry, having a robust plan to acquire new patients will be vital for your business’s longevity and successful growth. In this guide, we’ll explore six […]
