9 Best Patient Portals &  Software for Medical Practices in 2026: Features, Pricing & Reviews

Key Takeaways

Pabau: Best all-in-one patient portal for a wide range of practices including medical, therapy, wellness, and aesthetics.

athenaOne: Best for large medical groups running their portal inside an enterprise EHR.

AdvancedMD: Best for small practices that need a simple patient portal for booking and payments.

SimplePractice: Great client portal for therapists and behavioral health teams.

Patient portal software lets patients manage their care online while reducing admin for your team.

This guide compares the best patient portal software for medical practices in 2026. We break down core features, pricing, real user feedback, and who each platform works best for.

Pabau: Best all-in-one patient portal for medical practices

Pabau is an all-in-one practice management software with a built-in patient portal.

Patients can:

• Book, cancel, or reschedule appointments
• Complete intake forms and consents
• Message your team securely
• Access their records and treatment history
• Pay invoices, deposits, or packages online

Everything syncs automatically with the schedule and medical record, so staff aren’t updating multiple systems.

Key features

These are the key features that define Pabau as a patient portal for medical practices.

• 24/7 online booking and appointment management

Pabau supports 24/7 online booking through a secure dashboard. Appointments can be booked, rescheduled, or cancelled without calling the clinic.

Changes sync instantly with the calendar. Staff spend less time on the phone, and fewer booking errors slip through.

• Digital intake and consent forms

Patients complete intake forms, medical questionnaires, and consent documents online before their visit. Submissions sync directly to the patient record, keeping records accurate and up to date.

Forms include:

• Registration and contact details
• Medical history and allergies
• Treatment consents
• Insurance or billing information

See how Pabau’s digital forms help clinics go paperless.

• Treatment tracking and history

Pabau lets patients securely access their treatment records and clinical history anytime. From the dashboard, they can view:

• Shared notes and documents
• Prescriptions and lab results
• Before-and-after photos
• Packages and remaining sessions

This reduces routine record requests and keeps staff focused on care.

• Full customization and access control

Admins control exactly what patients see and which features are available. The portal adapts to your workflow, not the other way around.

Settings include:

• Brand colors and styling
• Required registration fields
• Feature toggles for appointments, documents, payments, or labs
• Activity and registration tracking

Pricing

Want the full breakdown and regional pricing? See the complete Pabau pricing page.

Where Pabau shines

• Self-service access: Patients book appointments, complete forms, and view records without calling the clinic.
• Paperless intake: Forms and consents sync straight to the EMR, cutting paperwork and check-in time.
• Full control: Permissions, feature toggles, and branding let clinics decide exactly what patients can see.

Where Pabau falls short

• Setup time: Initial configuration takes planning to match your workflows.
• Too robust for simple needs: Small beauty studios may not need this level of clinical depth.
• Depends on adoption: Benefits drop if patients aren’t encouraged to use the portal.

Customer reviews

“Pabau has been a great system for running our clinic. The calendar and diary function work well, and having everything integrated into one system makes clinic admin much smoother.” – Olena K., verified G2 reviewer

“It does take time to explore all its functions, but it is definitely worth the investment of time to get the software working optimally.” – verified G2 reviewer

Who Pabau is best for

• Clinics working with medical workflows: Practices handling regulated treatments and consent-heavy workflows.
• Growing teams: Clinics that want fewer calls, less paperwork, and smoother check-ins.
• Multi-location operators: Owners who need consistent processes and visibility across sites.

athenaOne

athenaOne is the cloud-based Electronic Health Record (EHR) and practice management platform.

It’s built for larger medical groups, multi-location clinics, and high-volume ambulatory practices.

Patients use the athenaPatient app to manage their care and stay connected with their provider between visits.

Key features

• Patient portal access: Patients view records, test results, prescriptions, and appointment history on web or mobile.
• Online booking: Schedule, reschedule, and complete intake forms synced to the EMR.
• Patient engagement: Automated reminders, secure messaging, and embedded telehealth.

Pricing

athenaOne uses collections-based pricing instead of flat subscriptions. Costs vary by practice size and revenue.

Where athenaOne shines

• Revenue cycle tools: Integrated billing and claims support faster collections.
• Interoperability: Reliable data exchange across systems and locations.
• Reporting: Predictive insights for no-shows and outreach.

Where athenaOne falls short

• Confusing interface: Users report it’s harder to navigate and simple tasks take too many clicks.
• Not aesthetic-focused: No native before-and-after photos, packages, or visual treatment tracking.
• Lighter self-service: Deposits, consents, and package management aren’t deeply integrated.

Customer reviews

“I like Athenaone because it allows me to have access to my doctor/patient information at all times.” – Elizabeth H., Capterra reviewer

“Cumbersome to maneuver around and find what you are looking for once on the site.” – Andrew C., Capterra reviewer

Who athenaOne is best for

• Enterprise medical groups: Multi-location or specialty clinics needing strong EHR, billing, and system integrations.
• High-volume providers: Practices focused on scale, reporting, and revenue cycle performance.

NextGen Healthcare

NextGen Healthcare is an EHR and practice management platform built for ambulatory and specialty medical practices.

It includes charting, billing, and a patient portal through its Patient Experience Platform.

The system is designed for larger, multi-provider clinics that need deep clinical workflows and revenue tools.

Key features

• Patient portal: Access to charts, lab results, medications, visit summaries, and education materials.
• Appointment management: Self-scheduling, requests, reminders, and digital intake forms.
• Secure messaging: HIPAA-compliant messages, refill requests, and referrals.

Pricing

NextGen doesn’t publish pricing publicly.

Plans are subscription-based and quote-only, with costs varying by providers, features, and modules.

Where NextGen shines

• Clinical integration: Portal activity syncs directly with the EHR and workflows.
• Revenue tools: Built-in billing, statements, and claims management.
• Scalability: Supports multi-site practices and shared reporting.

Where NextGen falls short

• Portal usability: Enrollment and navigation can be confusing for patients.
• Performance: Slower speeds and click-heavy workflows reported by users.
• Limited flexibility: Branding and customization options are fairly basic.

Customer reviews

“This software is cloud-based, simple to set up, and user-friendly.” – Kim T., verified G2 reviewer

“The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage.” – verified G2 reviewer

Who NextGen is best for

• Ambulatory enterprises: Multi-provider or specialty groups needing integrated EHR and billing.
• Workflow-focused clinics: Teams prioritizing clinical depth over simple patient self-service.

AdvancedMD

AdvancedMD sits below athenaOne and NextGen in complexity and scope.

It’s built for smaller teams that want EHR, scheduling, and billing without enterprise overhead.

The patient portal centers on basic self-service and day-to-day convenience.

Key features

• Patient portal: Secure messaging, records access, appointment requests, and online payments.
• Digital intake: Forms, consent capture, and reminders tied directly to the schedule.
• Revenue cycle tools: Claims, billing, payment posting, and bundled RCM services.

Pricing

Bundle-based subscriptions with optional add-ons. Pricing is shown through a bundle builder or quote form instead of fixed public plans.

Where AdvancedMD shines

• Self-service focus: Online requests, payments, and messaging reduce phone traffic.
• Billing depth: Built-in claims, clearinghouse, and RCM services support collections.
• Modular setup: Bundles and add-ons let practices choose only what they need.

Where AdvancedMD falls short

• Less specialty depth: Fewer specialty-specific or procedure-based workflows.
• Dated UX: Users report the interface feels outdated compared to newer cloud tools.
• Basic customization: Portal branding and controls are fairly limited.

Customer reviews

“Easy to use and great support from Advanced MD. Once the templates are set up then it is easy for the physician to complete their documentation quicker.” – Scott S, Capterra reviewer

“It would be nice to have more shortcuts instead of having to click extra to get to a certain part of the record.” – Brandi O., Capterra reviewer

Who AdvancedMD is best for

• Independent practices: Small to mid-sized clinics needing EHR and billing together.
• Billing-focused teams: Practices prioritizing claims, collections, and admin efficiency.

SimplePractice

SimplePractice is a practice management platform built for behavioral health providers. 

It includes a client portal with appointment scheduling, telehealth, documentation, and billing in one system.

Key features

• Client portal: Secure messaging, paperless intakes, appointment requests, and online payments.
• Scheduling and telehealth: Online booking, reminders, and built-in video sessions.
• Clinical and billing: Notes, treatment plans, e-claims, and basic reporting.

Pricing

Where SimplePractice shines

• Streamlined workflows: Records, notes, billing, and scheduling in one system.
• Built-in telehealth: Secure video sessions for remote care.
• Strong client portal: Easy self-service for messaging, forms, and payments.

Where SimplePractice falls short

• Therapy-focused scope: Not suited for medical, aesthetic, or procedure-based clinics
• Limited billing: No inventory, product sales, or treatment-based pricing
• Basic clinical tools: Lacks labs, diagnostics, and advanced medical charting

Customer reviews

“SimplePractice makes scheduling, documentation, and billing seamless in one platform. The client portal is user-friendly, and telehealth integration works smoothly.” – Ashley A., verified G2 reviewer

“Sometimes the app can have bugs or auto-generate things that make more work for me, especially with adjusting session times.” – Rachel K., verified G2 reviewer

Who SimplePractice is best for

• Solo practitioners: Therapists and counselors running private practices.
• Small mental health teams: Groups managing shared records, scheduling, and billing.

Expert Picks: What to read next

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Need more than booking and portals? This patient management software comparison focuses on records, workflows, and daily clinic ops.

Trying to increase revenue and reduce admin drag? Explore clinic management software built for growth.

Tebra

Tebra (formerly Kareo + PatientPop) is an EHR and practice management platform for independent practices. 

Its patient portal gives patients an easy way to view their health records online. 

Unlike some tools on this list, it also supports marketing and reputation management alongside clinical workflows.

Key features

• Patient portal access: Patients view records, labs, messages, and balances online.
• Scheduling and payments: Self-booking, digital forms, reminders, and online bill pay.
• Marketing and reputation tools: Reviews, listings, and practice websites built into the system.

Pricing

Tebra doesn’t publish pricing publicly.

Plans are custom and quote-based. You’ll need to share practice details to receive tailored pricing.

Where Tebra shines

• Growth marketing: Reviews and listings help attract new patients.
• Billing simplicity: Superbills and claims are straightforward for small teams.
• Self-service: Portal reduces calls with messaging, forms, and payments.

Where Tebra falls short

• Occasional glitches: Users report claim issues and duplicate workflows.
• Telehealth limitations: Fewer built-in virtual visit tools than dedicated telehealth systems.
• Limited care tools: Lacks advanced care management and population health features.

Customer reviews

“The customer support team is amazing and a great help. Any time I was having an issue, I could contact them and get my issue resolved quickly.” – verified G2 reviewer

“The filtering and sorting ability is lacking considerably.” – Penny A, verified G2 reviewer

Who Tebra is best for

• Independent practices: Small clinics wanting EHR, billing, portal, and marketing in one system
• Billing companies: Teams managing claims and revenue cycle for multiple providers
• Primary care specialties: Family medicine, primary care, pediatrics, mental health, and nurse practitioners

DrChrono

DrChrono is a mobile-first EHR and practice management platform. 

It includes the OnPatient patient portal for scheduling, messaging, and payments. Its iOS-focused design supports telehealth and fast, on-the-go workflows.

Key features

• OnPatient portal: Patient self-service for communication, booking, and payments.
• Scheduling and telehealth: Built-in appointments, reminders, and virtual visits.
• Clinical and billing: Charting, prescribing, and claims management in one system.

Pricing

DrChrono doesn’t publish fixed pricing.

Plans are tiered (Essentials through Elite) and feature-based. You’ll need to request a quote for costs.

Where DrChrono shines

• Mobile workflows: iPad and iPhone charting support fast, on-the-go documentation.
• Patient self-service: Portal and reminders help reduce no-shows and calls.
• Customization: Flexible templates, macros, and notes for small teams.

Where DrChrono falls short

• Platform limits: Heavy iOS focus with weaker Android and desktop support.
• Reliability issues: Users report bugs, slow performance, and billing glitches.
• Higher cost: Advanced features and add-ons increase the total price.

Customer reviews

“Great experience and I would definitely consider using the system if it was more cost-effective.” – Muhammad R., Capterra reviewer

“Although it is simplified, it is not as intuitive as other scheduling systems. There is a larger learning curve for front desk staff. User permissions are also overly complex with too many menu options.” – Larisa F., Capterra reviewer

Who DrChrono is best for

• Small practices: Solo and small teams needing simple EHR and billing.
• Large or multi-specialty groups: Tiered plans that scale with more users and services.
• Telemedicine providers: Clinics running virtual visits through mobile and iOS workflows.

Carepatron

Carepatron is a budget-friendly EHR and practice management platform for small practices. 

It includes a self-service patient portal and a free forever plan, making it accessible for solo providers starting out.

Key features

• Patient portal: Records access, booking, forms, messaging, and online payments.
• Scheduling and telehealth: Online booking, reminders, and HIPAA-compliant video sessions.
• Clinical and billing: Notes, templates, claims, invoicing, and AI-powered summaries.

Pricing

Where Carepatron shines

• Affordable entry: Free plan covers portal, telehealth, and core tools.
• AI automation: Built-in scribe and summaries reduce admin time.
• Easy to get started: Quick setup and simple workflows suit first-time users.

Where Carepatron falls short

• Performance issues: Some users report bugs, freezing, and clunky navigation.
• Limited billing visibility: Invoicing and financial reports lack detail for tracking revenue.
• Feature overlap: Messaging and notes can feel redundant or confusing for clients.

Customer reviews

“I like all the functions of Carepatron as they make my job easier, especially the AI features and different templates. It also helps me by saving on admin time.” – Danielle L., verified G2 reviewer

“I would appreciate having the option to select a form and complete it more easily. It would be helpful if there were more choices available for filling out forms.” – verified G2 reviewer

Who Carepatron is best for

• Independent practitioners: New or small practices testing tools at low cost.
• Hybrid or remote providers: Therapists, nurses, and coaches running simple virtual care.

Jane App

Jane App is a practice management platform for health and wellness clinics.

It supports flexible scheduling and documentation across a wide range of clinic workflows.

Clients use the My Account portal to book appointments, message the clinic, complete forms, and pay online.

Key features

• My Account portal: Self-scheduling, secure messaging, intake forms, and online payments.
• AI Scribe: AI charting that turns recordings or dictation into notes.
• Documentation: Charting with customizable templates and forms.

Pricing

Where Jane shines

• User-friendly workflows: Intuitive for multi-disciplinary clinics with a built-in portal.
• Centralized admin: Booking, payments, and charting handled together, reducing calls and no-shows.
• Customization: Flexible forms, templates, and branding options.

Where Jane falls short

• Regional billing focus: Stronger insurance workflows in Canada than other markets.
• Mobile limitations: Practitioner app lacks full desktop functionality.
• Add-on costs: Group telehealth, advanced features, and license fees increase the total price.

Customer reviews

“Customer service is outstanding! The software is user-friendly and great for our business!” – Laura S., verified G2 reviewer

“There was no options to allow the system to send various automated emails per schedule.” – Lorayne P., verified G2 reviewer

Who Jane is best for

• Allied health clinics: Physio, chiro, massage, and similar wellness practices.
• Solo and small teams: Clinics managing bookings, notes, and billing without complex workflows.

How to Choose The Best Patient Portal Software

A strong patient portal should handle booking, forms, communication, and payments in one place.

Here’s what matters when you’re comparing options.

Self-service booking and patient communication

Booking, rescheduling, and cancellations need to happen online and update your calendar instantly. Look for:

• Real-time calendar sync
• Automated email and SMS reminders
• A dashboard with upcoming, past, and live appointment updates

Pabau excels here with intuitive self-booking tied to your schedule and client profiles.

Access to health records

Giving patients direct access to their health information keeps them informed and prepared.

That includes:

• Lab results and clinical reports
• Completed forms and signed consents
• Shared documents and progress photos

Pabau’s client portal covers all of this, with records securely synced to each client profile and available anytime through the portal.

Curious how it works in practice? Book a demo and take a closer look.

Built-in payments and billing

Your patient portal software should handle payments and billing, including:

• Secure online card and contactless payments
• Deposits and prepayments at booking
• Automatic invoices and receipts
• A clear payment history for every visit

In Pabau’s portal, patients can view invoices, track what’s paid or outstanding, and update their billing details directly.

Learn more about Pabau Pay and integrated payments.

Improve Patient Engagement & Communication Gaps With Pabau’s Patient Portal 

There’s no single “best” patient portal for every practice.

Large medical groups often choose athenaOne or NextGen for deep EHR and billing. Solo or therapy-led teams lean toward simpler tools like SimplePractice or Carepatron.

For medical and aesthetic clinics, everything needs to be connected in one system. 

Pabau is built for that. Bookings, forms, payments, and records stay in sync automatically, so patients self-serve while your team focuses on care.

Does this sound like the setup you want? Book a demo, and we’ll show you exactly how it works.