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Blog / Introducing Care Plus: The upgrade for premium patient care

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Introducing Care Plus: The upgrade for premium patient care

Suzana Rogonjikj
October 9, 2025
Reviewed by: Teodor Jurukovski

Truly great patient care is much more than just successful treatments. 

Today’s clients expect a complete, perfectly polished, and deeply personal experience at every step of their journey.

So we must ask: Are your current tools helping you deliver this experience every time?

Making the patient experience excellent is vital for your business, and the right systems can help.

On this line, we’re thrilled to announce Care Plus, Pabau’s exciting premium upgrade. Our carefully designed new set of tools is made to help clinics like yours provide unmatched care. 

Keep reading to learn how to make each client feel valued and get a top-tier experience.

Why top-quality patient care matters so much

Whether we’re ordering food, booking travel, or getting facials, we all expect things to be easy, professional, and made just for us. 

Patients coming to your clinic feel the same way. They expect not just a successful procedure but a smooth, simple, and comforting experience the entire time.

But you know what won’t meet client expectations? 

  • A confusing sign-up and booking process
  • Generic follow-up messages
  • A clunky online system

This can lead to frustrated clients, poor online reviews, and losing business to other clinics that handle things better. 

These days, when patients have many choices and share their experiences online, if you’re not keeping up, you’re missing out on real opportunities to grow.

The quality of your patient care has far-reaching effects — not just on how patients feel but also on whether they come back and recommend you to others.

A 2023 study on the impact of patient experience on loyalty in medical‑aesthetic health services found that improving patient experience directly translates to more loyal clients.

Improving patient experience accounts for nearly 71% or three-quarters of patient loyalty.

Illustration: Pabau / Source: PubMed

In other words, a better patient experience in your clinic isn’t just a “nice-to-have” — it’s a key driver of both satisfaction and repeat visits.

That’s exactly where Care Plus comes in.

It’s more than just a set of advanced tools — it’s an integrated system designed to give clinics the smart ways they need to provide a polished, personalized experience at every stage of the patient journey. 

Plus, it does this without adding more admin work.

With Care Plus, you unlock the ability to:

  • Check patients with confidence — Smart forms pre-screen for contraindications and guide responses automatically.
  • Save time with easier forms — Clear layouts and progress bars make form completion fast and simple.
  • Work smarter with AI & Telehealth — Dictate notes, generate summaries, and host video consultations without limits.
  • Deliver a standout experience — Use before-and-after sliders, video post-care, and custom branding to impress every patient.

Source: Pabau

Ready to discover everything packed into your Care Plus upgrade? We’ll break down its main features right here.

Curious to see Care Plus in action? Watch our CEO, William Brandham, walk you through the features and show how they can transform your clinic.

Care Plus: Your guide to better patient experience

How does Care Plus make such a big change? By bringing together powerful tools that improve every part of how you interact with patients. 

This premium upgrade goes beyond standard features, offering new levels of efficiency and personalization.

Here’s a closer look at the main features you get with Care Plus.

Capture the right information effortlessly

Use automatic follow-up questions for allergies or conditions, so essential details are collected without extra steps.

Branded, easy-to-complete forms

Step-by-step layouts with multiple- and single-choice questions and custom branding make filling out forms faster, clearer, and fully on brand.

Pro photo tools for stunning before-and-afters

Crystal-clear image quality lets you capture subtle results with confidence, and the before-and-after comparison slider showcases transformations side-by-side, boosting patient confidence and highlighting your clinic’s results.

AI templates to streamline clinical notes

Choose from a library of pre-built or create custom prompts and let AI generate clear, accurate treatment notes, making record keeping and documentation faster, easier, and smarter.

Unlimited and free video consultations

Connect with clients anytime, anywhere with secure, high-quality video calls for follow-ups, virtual check-ins, or remote assessments without credit caps or limitations.

Video post-care

Deliver post-treatment guidance with reusable video templates, making instructions easier to understand, more engaging, and more likely to be followed. Videos are shared via links (like YouTube), not direct uploads.

Video uploads 

Add videos to client records, training materials, or internal documentation, adding depth and personalization to your patient care.

 

And much more…

Care Plus also helps you:

  • Track treatment plans more effectively

  • Create more personalized client journeys

  • Get notified when forms aren’t completed

  • Use flexible consent templates

  • Improve front-desk efficiency with smarter workflows

🚀 Best of all, Care Plus gives you free, unlimited access to Echo AI — so you can generate smart treatment notes and summaries, craft polished service and product descriptions with a click, prescribe confidently, and get client card summaries in seconds.

Source: Pabau

Click on the images to see the Care Plus features up close

Curious about the difference an upgrade can make? Check out this side-by-side comparison below to see how Care Plus takes your patient care tools to the next level. 

Care Plus vs. built-in care features: A clear comparison

Feature Pabau’s built-in care suite Pabau’s Care Plus Suite
Forms Basic forms appear all at once. No step-by-step guidance, no form rules, and no branding Step-by-step forms with smart rules, progress bars, and full branding
Pre and post-care Automatically send written communications by email and SMS Send written and video pre- and post-care communications
Before and after photos Upload limit of 9 photos per batch. Images are compressed in client records but can be downloaded in high quality. Basic comparison tool available Upload unlimited photos at once for faster bulk uploads, Images stored in high quality, and include a before-and-after slider
Prescribing Prescribe via built-in labs or integrations Fully built-in prescribing tools with quick repeat prescriptions in a single click
Macros Not available Unlimited reusable macro text for faster, consistent documentation
AI features Limited or none Pre-built or custom AI prompts for notes and records
Echo AI Echo AI available on a credit basis per usage (5 or 2 credits depending on task) Echo AI included and unlimited; also includes pre-built AI prompts for notes and records
Video uploads Cannot upload videos to records Add videos via links for personalized care
Complaint management (soon) Basic record-keeping Secure complaint and incident management meeting regulations

Care Plus in action: Real-world examples

It’s one thing to talk about features, but what does Care Plus actually look like in your busy clinic every day?

Let’s walk through some common situations and see exactly how it changes things for the better:

Easy patient welcome with smart forms

Imagine a new patient interested in a treatment fills out your online form. With Care Plus’s smart intake forms, you’ve set rules: if they’re too young or have an allergy affecting the treatment, the form automatically shows or hides fields, skips steps as needed, or suggests another option before they even arrive. This keeps the form relevant and personalized, smooths your process, keeps patients safe, and saves valuable time.

Focus on care, not just notes, with AI

Let’s say you’re in the middle of a busy consultation and you want to focus on your patient but also need to take careful notes. With Care Plus’s ready-made AI prompts, you can speak freely, then pick the right AI prompt to create a clear summary in seconds. This saves time and ensures accuracy.

Care Plus: Your path to better patient care

Delivering exceptional, personalized patient care starts with the right tools — and Care Plus is your first step toward more efficient, standout experiences that truly put patients first.

Care Plus streamlines your workflow, frees up your team’s time, and helps you focus on what matters most: amazing care. 

Ready to wow your patients and work smarter, not harder? Book your demo today and see how Care Plus can take your clinic from good to unforgettable.