Healthbridge Pricing: 2026

Key Takeaways

Healthbridge pricing is percentage-based, taking a cut of your monthly claim value rather than charging a flat fee.

There is no public pricing page. You must request a quote, and costs vary by specialty, practice size, and claims volume.

Add-ons like online booking (Recomed), bulk SMS, and telehealth come at an extra cost on top of the base percentage.

Pabau offers flat per-user pricing with all features included, giving practices predictable costs regardless of revenue.

What Is Healthbridge?

Healthbridge is a South African medical billing and practice management software provider based in Bryanston, Johannesburg. With over 25 years in the market, the platform serves more than 7,000 medical professionals across the country. It specialises in claims processing and billing automation, with deep integrations into South African medical aid schemes.

The platform is primarily cloud-based, with over 70% of clients now using their cloud solution. Healthbridge caters to GPs, specialists (anaesthetists, orthopaedic surgeons, cardiologists), allied health professionals (physiotherapists, chiropractors, optometrists), and dentists.

If you are evaluating options for your practice, our guide to the best clinic software in South Africa covers the full landscape, including Healthbridge and several alternatives.

How Healthbridge Pricing Works

Unlike most modern clinic management software providers that charge a flat monthly fee, Healthbridge uses a percentage-based pricing model. This means the platform takes a percentage of your monthly claim value as its fee.

There is no public pricing page. To get a quote, you need to contact Healthbridge directly. The exact percentage varies based on four key factors:

1. Features Selected

Healthbridge offers different feature tiers. The more functionality you need (clinical notes, reporting, reconciliations), the higher your percentage may be. Their EMR product, Healthbridge Clinical, is a separate system that integrates with billing but may carry additional costs.

2. Technology Platform

Choosing between cloud and desktop deployment affects your rate. Cloud-based plans tend to differ from legacy desktop installations, and migrating between the two may involve different pricing structures.

3. Specialty

Your medical specialty influences the quote. A GP processing routine consultations will likely receive a different rate than an orthopaedic surgeon submitting higher-value claims. Since pricing is percentage-based, higher-value specialties naturally pay more in absolute terms.

4. Practice Size and Claims Volume

Larger practices processing more claims may negotiate better rates, but the percentage model means your software costs rise directly with your revenue. A practice billing R500,000 per month pays significantly more than one billing R100,000, even if both use the same features.

Healthbridge Add-On Costs

Beyond the base percentage, several value-added services carry extra fees:

• Online booking: Healthbridge does not have built-in online booking. Instead, it partners with Recomed, a third-party platform, at an additional cost.
• Bulk SMS: Patient communication via SMS is available as a paid add-on.
• Telehealth: Virtual consultations through their telehealth integration come at an extra charge.
• SnapScan payments: Accepting card payments through SnapScan requires a separate arrangement.
• Business insights reports: Advanced reporting and analytics beyond standard financial reports are an additional service.
• Bureau service: For practices that want to outsource billing entirely, Healthbridge offers a bureau service where their team manages claims on your behalf.

These extras can add up quickly, making it difficult to predict your total monthly spend without a detailed quote.

What Healthbridge Does Not Include

When evaluating healthbridge pricing, it is important to understand what falls outside the platform:

• No patient portal: There is no way for patients to access their records, complete forms, or communicate with your practice online. Practices looking for a patient portal will need a separate solution.
• No marketing automation: Healthbridge does not offer tools for email campaigns, review collection, or clinic marketing. Growing your practice through digital channels requires third-party software.
• No inventory management: If your practice stocks products or consumables, you will need a separate system to track stock levels.
• Separate clinical and billing products: Healthbridge Clinical (EMR) and Healthbridge Billing are distinct platforms. While they integrate, they are not a single unified system like some EMR software alternatives.

Healthbridge vs Pabau: Feature Comparison

Healthbridge Reviews: Healthbridge on G2 | Healthbridge on Capterra | Healthbridge on GetApp

Pabau Reviews: G2 | Trustpilot: 4.7/5 (280 reviews) | Capterra: 4.7/5 (601 reviews)

The Problem with Percentage-Based Pricing

The most significant consideration with healthbridge pricing is the percentage-based model itself. Here is why this matters for growing practices:

Your costs grow with your revenue. If your practice has a good month and bills R600,000 instead of R400,000, your software fee increases proportionally, even though you are using exactly the same features. Over time, this can mean your software becomes one of your largest operational expenses.

Unpredictable monthly costs. Seasonal variations, new practitioners joining, or expanding into new specialties all cause your claims volume to fluctuate. This makes budgeting difficult compared to a flat monthly fee.

Penalises success. The more efficient your practice becomes at billing and collecting, the more you pay for your software. With flat-rate clinic automation tools, efficiency gains go straight to your bottom line.

In contrast, Pabau charges a flat per-user fee with all features included. Whether your practice bills R100,000 or R1,000,000 per month, your software cost stays the same. There are no hidden percentages, no add-on fees for booking or telehealth, and no separate charges for clinical notes.

Understanding the True Cost of Percentage-Based Software

To put healthbridge pricing into perspective, consider a practical example. A specialist practice billing R800,000 per month in claims would pay significantly more than a small GP practice billing R150,000, even if both practices use the identical feature set and have the same number of users.

Over a 12-month period, the difference compounds. A practice that grows its claims volume by 20% year on year will see its software costs increase by the same 20%, with no additional features or value to show for it. This is why many growing South African practices are exploring flat-fee alternatives that decouple software costs from revenue.

With Pabau, a practice pays the same monthly amount whether it is having a quiet month or its busiest quarter ever. This predictability makes financial planning straightforward and ensures that growth is rewarded rather than penalised.

Who Should Choose Healthbridge?

Healthbridge remains a strong option for practices that meet specific criteria:

• South African practices heavily reliant on medical aid claims. Healthbridge’s deep integration with local medical aid schemes is its core strength. If claims processing is your primary concern and you do not need marketing, inventory, or a patient portal, the platform delivers.
• Practices comfortable with variable costs. If your claims volume is relatively stable and predictable, the percentage model may feel manageable.
• Practices that want outsourced billing. The bureau service is useful for practitioners who prefer to hand off billing entirely.

However, if you are looking for an all-in-one platform that covers scheduling, clinical notes, patient experience, marketing, and billing under one roof with predictable pricing, Pabau is worth evaluating. You can explore how different platforms compare in our roundup of the best practice management software.

How to Get a Healthbridge Quote

Since healthbridge pricing is not published online, follow these steps:

1. Visit the Healthbridge website and navigate to their contact page.
2. Prepare your practice details: specialty, number of practitioners, estimated monthly claims volume, and which features you need.
3. Request quotes for both cloud and desktop options to compare.
4. Ask about all add-on costs including Recomed (online booking), SMS, telehealth, and any setup or migration fees.
5. Request the exact percentage and whether it changes as your practice grows.

Compare the total estimated cost against flat-fee alternatives to understand the true long-term value.

Expert Picks

Best Clinic Software in South Africa – Full comparison of the top platforms available to South African practices.

Clinic Management Software Guide – What to look for when choosing software for your practice.

Best Practice Management Software – Our picks for the top practice management tools in 2026.

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