Review Management
Take control of your online reputation with Pabau’s powerful management tool
Get more customer reviews, faster, with Pabau
Use Pabau’s review management feature to:
Build trust and credibility
Positive reviews build social proof and show your clinic is reliable and reputable.
Create an always-on review system:
With Pabau, feedback requests are sent after Every. Single. Appointment.
Attract new patients:
A strong review strategy can attract new patients seeking high-quality care.
Manage all reviews from one place.
Keep track of all your latest reviews in one handy system
Pabau has helped grow my business because I’ve been able to concentrate on the things that need to be concentrated on. Finances and marketing and getting patients need to be the priorities of a growing business.
Emma Beider
Owner / Director, Kingswood Aesthetics
Key review management features of Pabau
Manage your online reputation from one system
With Pabau, all your client reviews from different platforms are brought together in one easy-to-use dashboard.
This means no more jumping between Google, Facebook, or other review sites to stay on top of client feedback.
Filter and sort reviews by service, location, employee and your overall score. It’s a simple way to monitor trends and prioritize responses.
Send automated feedback requests and client survey forms
Manually requesting client reviews can be time-consuming. But with Pabau, it’s all automated.
After every appointment, Pabau sends a personalized review request via email or SMS at just the right moment.
This provides your business with a steady stream of feedback from happy clients – minus the extra effort.
Review dashboard for simplified management
Pabau’s review dashboard means you can temperature check your business performance, all in one place.
Want to know your average review score? Done. Curious where most of your glowing reviews (or not-so-glowing ones) are coming from? It’s all right here.
It’s your shortcut to managing your reputation and keeping the good reviews rolling in.
Protect and strengthen your reputation
Negative reviews can harm your practice, but they’re also an opportunity to show professionalism and resolve concerns.
With an overview of all your latest reviews, Pabau enables you respond quickly and effectively to negative feedback, giving you the power to turn potential conflicts into learning moments.
Feedback survey builder for easy customization
With Pabau, you can quickly create customizable surveys to collect feedback from your clients.
We even have a bank of questions ready to go so you can get started asap!
Plus, did you know Pabau has a built-in loyalty feature? You can reward your clients with points for leaving reviews – a quick and easy way to improve your online visibility, especially if you’re just getting started!
Share your reviews on social media
Turn your best client reviews into marketing tools with Pabau’s built-in sharing features.
Favorite your best reviews to automatically add them to your website, and hit the ‘share’ button to post positive feedback on platforms like Facebook and Instagram.
Social proof is one of the most effective ways to build trust and convert leads into paying customers. Pabau makes it simple to highlight your client’s success stories.
Use AI to respond to reviews in seconds!
Don’t have enough hours in the day to respond to customer reviews?
Instead of trying to squeeze another manual task into your schedule, why not use Pabau’s AI tool – Echo AI – to handle them for you?
It’ll generate a response in a click that you can edit and polish as you wish!
Supercharge your med spa’s review management with Pabau
More features
Deposits and no-show
protection
Customizable consent
forms
Automated pre-care
and aftercare emails
Appointment
reminders
More features
Deposits and no-show
protection
Automated pre-care
and aftercare emails
Customisable consent
forms
Appointment
reminders
Who it’s for
owners
managers
providers
Take review management to the next level with Marketing Plus
An all-in-one customer service platform that helps you balance everything your customers need to be happy.
- Unlimited feedback survey questions
- Prompt clients to post their reviews on Google
- Incentivise clients to leave reviews using gift cards
You may also like
Frequently asked questions
Everything you need to know about Pabau’s review management
Client reviews are often one of the first things potential clients look at when choosing a service. Positive reviews help build trust, make it easier for people to find you online, and set you apart from competitors. They’re not just about protecting your reputation — they’re also a great way to attract new clients and keep the ones you have.
One of the challenges with other tools — especially if they have an online marketplace for bookings — is that you can’t take reviews with you. If you leave the software, you lose all your reviews — a double blow. With Pabau, this isn’t the case.
Yes, with Pabau, you can set up automatic review requests tailored to the specific services your clients receive. Whether it’s for a consultation, treatment, or follow-up, Pabau makes it easy to send personalized requests at the right moment. This simplifies the process for your team and encourages more clients to share their thoughts.
Negative reviews can feel tough, but they’re a chance to show your professionalism and care. Pabau will alert you right away when a new review comes in, giving you the opportunity to respond quickly. You can manage all your reviews directly from the dashboard
Definitely! Pabau lets you fully customize your review request templates so they reflect your brand’s voice. You can add your logo, personalize the message, and adjust the request depending on the service the client received.
Pabau makes it easy to share positive client reviews directly to your social media platforms. This way, you can highlight happy client experiences and attract new clients by posting real testimonials.
Pabau gives you the option to create customized questionnaires for private feedback. These surveys let you gather honest opinions from clients without sharing them publicly, giving you valuable insights while protecting your reputation. You can keep this feedback internal so it can be used constructively without impacting your public reputation.
With instant notifications, Pabau keeps you updated the moment a new review is posted. You’ll have all the tools you need to create a thoughtful response right from the platform, whether it’s a thank-you for positive feedback or a solution for a concern.