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You're being upgraded
to the new Online Bookings platform

You will shortly be upgraded to the new version of our online booking platform, Pabau Connect.

This means that your online booking platform will soon have a whole new look! 💅

The switch will start rolling out on Thursday, November 23.

What is the 'new' Online Booking feature?

All of the changes we’ve made to the online booking platform are designed to help you reduce churn and boost overall spend. We’ve drawn on best practice from a range industries to ensure that the booking process in Pabau 2 is simple and intuitive for your clients.

There are loads of new features, including packages (a highly requested feature), gift vouchers, upselling, cross-selling, and even the new PabauAI tool, which will help you write service descriptions in seconds 🪄

Packages

Gift vouchers

Upselling

Cross-selling

Pabau AI tool

Packages

Gift vouchers

Upselling

Cross-selling

Pabau AI tool

You can read more about Pabau 2 and see what else is in the pipeline below.

But we get it, it's a big change...

We understand you might be hesitant about switching to the new online booking platform. Change is daunting at the best of times.

To ensure a smooth transition, we recommend scheduling a one-to-one setup meeting with our Customer Success team as soon as possible. This 45-minute meeting is designed to ensure your account is configured correctly and address any specific needs or preferences you may have.

It’s important to note that the switch to Pabau Connect is a necessary change. The Pabau 1 version of online bookings will be discontinued at the end of the month, and you won’t be able to use it thereafter. Your cooperation in making this transition a success is greatly appreciated.

Key actions you need to take

We want you to feel fully supported in the move to the new Pabau Connect.

As we said, please book a meeting with our Customer Success team. This meeting is essential to configure your account accurately, as not all of your current settings will transfer seamlessly. They’ll assist you in setting up deposits, organizing your services, and making everything look great.

They will also advise you on iframes and how you can remove them from your online bookings.

How we’ll support you 🤝

Here’s what we have in place to support you through the upgrade…

1. One-to-one meetings with our team

Don’t hesitate to reach out. You can request a one-to-one video meeting at any time on our Customer Support page. Simply head to live chat and say you’d like to speak to one of our team.

2. Customer support team at the ready

We have over 20 customer support agents ready to help you via live chat. If you get stuck or something isn’t working as it should, please get in touch with us immediately.

3. Around the clock coverage

We’ve geared up our resources so that we are on hand to help when you need it. Our customer support team is available 8am-10pm (GMT) and 4am-6pm (EDT)

4. Weekend support (Saturday and Sunday)

We have extended our support hours over Saturday and Sunday so there is always someone available to live chat or hop on a call with you.

Resources

Here are some of our latest blogs on online bookings…