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Let clients book appointments anytime, anywhere
Manage your practice from your mobile
Organize schedules and avoid double-bookings
Dictate notes that turn into patient records
Give clients 24/7 access to bookings and records
Capture, compare, and track results securely
Accept and track payments in one place
Integrated payments with no hassle
Campaign tools to grow your clinic
Enhance the care journey
Premium suite of tools for deliveringexceptional patient care
Read case studies from our satisfied clients
Compare Pabau with alternative systems
Learn why this holistic care and aesthetic medicine clinic chose Pabau to power patient care and performance.
Premium suite of tools for delivering exceptional patient care
Zenoti vs Pabau
This page will unpick some of the key differences between Zenoti and Pabau so that you can decide which is the best fit for your business.
Let’s be honest here: Zenoti is really comprehensive software designed for the wellness, beauty, and fitness industries. It offers a lot of great features, including automated appointment confirmations and reminders, a reputation manager, and real-time chat via SMS, WhatsApp and Facebook Messenger.
Zenoti includes a range of core features in its standard plan, with additional tools like optional AI capabilities, advanced BI, HyperConnect and Smartbots available as paid add-ons.
The software serves a wide range of businesses in the beauty, wellness, med spa and fitness industries. While it’s commonly used by mid-sized and larger operations, it is also used by smaller businesses.
Pabau offers an all-in-one cloud software solution tailored to seamlessly manage the unique workflows in med spas, healthcare businesses and aesthetic practices of all sizes. It’s intuitive and easy-to-use enough that new businesses can get it up and running in no time, but it’s comprehensive enough to help practices scale and grow.
It supports businesses with everything from online booking, patient management, forms, automated recalls/reminders, pre- and post-care, POS, and marketing.
It’s not just there to simplify running your business, it’s designed to help you drive revenue and grow.
Zenoti offers custom pricing based on the size and needs of the business. Instead of set monthly plans, pricing is typically tailored through recommended packages that may include optional add-ons.
They don’t have pricing on their site, but some reviews have noted that you can expect to pay between $300 and $500 per month for a single-location business. This is excluding all the extra fees you’d need to pay for any add-ons and the $2,000 mandatory setup fees for professional services and data migration.
Like many SaaS providers, Zenoti typically requires a standard 12-month commitment. However, for startups or smaller businesses with limited budgets, longer-term contracts may still feel like a significant commitment, especially when flexibility is a priority.
Pabau charges a flat monthly fee based on the number of users and clients. For that, you get an incredibly feature-rich system with online bookings, digital client records, robust client records, inventory, point of sale, marketing builder, and lots more. For more information visit our pricing page.
Pabau’s core functionality is built-in, and we don’t charge extra for essential features. There are some optional fees and upgrades like credits for SMS, telehealth and Echo AI and Marketing Plus (which are super useful!), but everything you need day-to-day is built in.
Pabau offers 12, 24 and 36-month contracts, but they are optional.
Core functionality built-in
Zenoti offers an extensive range of advanced features. However, many are charged extra, such as the photo manager, two-way text messaging, reputation manager, consumer app, inventory, and custom reports. Pabau comes with all core features for a flat monthly fee.
Built-in before and after photos
Pabau’s before-and-after feature comes with every plan. It allows you to store photos in client cards, share them with clients, and track progress visually.Zenoti’s photo manager is a paid add-on feature on top of your monthly fee. Pabau works to maximize your revenue and has a simple payment structure.
Monthly fees and no annual contracts
Zenoti has mandatory 12-month contracts, which might put pressure on small businesses or solo practitioners.In contrast, we don’t lock you into long contracts. You have the flexibility to pay monthly and choose a plan that best fits your needs.
Built-in customizable reports and analytics
Zenoti uses Tableau, a third-party tool that requires a separate subscription for full data access. Free reports are limited — custom dashboards and advanced reporting come only with the paid Analytics Plus suite. Meanwhile, Pabau has more than 40 pre-built reports you can customize or build your own for no extra cost. There’s also pie charts and graphs so it’s more visual.
Robust client portal
Zenoti offers a paid customer app where clients can only book, buy gift vouchers, see memberships, check in, and pay, but it doesn’t store client files, and clients can’t cancel or reschedule.With Pabau, clients get a portal, available on mobile and desktop, to manage bookings, including canceling and rescheduling, client communication, tracking client journeys, checking out lab results, etc.
E-prescribing built in — not locked behind an add-on
Zenoti does support an ePrescribe module — but it’s only available in the U.S. and is a paid add-on.By contrast, Pabau makes prescribing efficient and flexible: in the UK, you can send fully electronic prescriptions directly to pharmacies; in the U.S., you can fax them.
Efficient no-show management with flexible, automated deposits
Pabau offers flexible deposits that you can customize based on services or clients, and choose a deposit rate to reduce no-shows and secure revenue. In Zenoti, collecting deposits for in-store bookings is manual, and you can’t use them along with cancellation/no-show fees.
Flexible and intuitive calendar
Zenoti only provides a daily calendar view, with no option to see your schedule by week or month.
Pabau gives you full calendar flexibility, allowing you to view and manage your schedule by day, week, or month.
Having Pabau implemented into the clinic is certainly a relief. It just reduces a whole lot of stress in the clinic.
Pabau is a modern and intuitive system that is a no-brainer for businesses of all sizes. Its intuitive interface and user-friendly features allow users to find everything they need with just a few clicks. Many of our clients who are solo practitioners or small businesses have stated that they started using our intuitive and user-friendly system from the get-go. On the other hand, many users and reviewers find Zenoti overly complex, outdated, and overwhelming to set up and use, with important features often buried in nested menus.
Pabau is great for solo practitioners, new businesses, and big businesses alike. It’s an affordable option for teams of one, and it’s also robust enough to grow with you and handle large clinics. Zenoti is a comprehensive system, but the platform’s breadth of functionality, navigating the nested menus and settings options may require a learning period and put extra pressure, especially for smaller teams or solo practitioners with limited time and resources.
Pabau is a superb solution for the aesthetic industry. It has everything you need to run your business: a robust client card, detailed face mapping, e-prescriptions (for the UK) and prescriptions via iFax (for the US), automated recalls for easier client/calendar management, and smart allergy tracking with SNOMED. It also comes with a secure payment terminal for easier payments. Zenoti offers a solid management system with advanced AI business intelligence, and robust reputation management and marketing. But it lacks essential features like e-prescribing, smart allergy flagging and lab test management; it’s only a partial solution for med spas and aesthetic businesses seeking robustness.
With Pabau, everything you need to run your business is built in, so you won’t have to pay extra for things like before-and-after photos, detailed and customizable reports, review management, or the customer app. There are some optional fees and upgrades, but everything you need day-to-day is built in. Zenoti has a lot of advanced features, however, their reputation builder, AI support, advanced reports, photo manager, marketing emails, and even their customer app all come as paid add-ons on top of your selected plan. This can be too pricey for businesses with a limited budget, or those seeking more flexible offerings from their chosen plan.
Pabau’s robust client portal keeps your clients engaged, reducing no-shows while improving treatment outcomes. Clients can easily book/cancel/reschedule appointments online, pay invoices, find treatment notes, see progress photos, and view and edit their medical histories with just a click. Zenoti has a handy customer app that allows clients to book appointments, and buy products, gift cards, and view membership benefits, package and loyalty points, but it’s only available as a paid add-on in their Marketing Plus package. Clients can’t cancel and reschedule, which puts an extra task on your staff’s calendar. Also, clients can’t access their files and photos to track their progress, which requires constant back-and-forth with their practitioners.
“A clinical CRM that meets all of my needs and makes my life a lot easier! [I love] having my patient’s journey all in one place. Being able to manage marketing and new leads, which previously required juggling various systems.
Pabau has allowed me to streamline my business and gave me more time — which is invaluable.”
Craig H.
Small-business owner
G2 review
“[We love] the ability to free up the clinic of paper once and for all. Having tried a number of different software systems there has always been some paper somewhere. Pabau completely eliminates this. It has every feature you could dream of to reduce the workload.
There’s always someone available if you need help with the system as well.”
Lee H.
Medical practice manager
GetApp review
“Our previous system was OKAY but we needed too many additional “add-ons” to continue to grow our business and service our customers. Pabau is a one-stop shop.”
Carissa P.
Health, wellness, and fitness manager
Capterra review
Zenoti is a registered trademark of Zenoti. Last updated on 09.19.2024
