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Today, we’re excited to introduce Echo AI, Pabau’s game-changing tool designed to simplify practice management and improve patient care.
As AI continues to transform industries across the board, it’s time for med spas and healthcare practices to experience the benefits as well.
Echo AI provides support across multiple areas of a busy clinic, but it’s particularly strong in streamlining patient record management.
Our AI tool allows you to:
- Create AI-assisted treatment notes and summaries
- Detect drug contraindications and prevent prescription errors
- Summarize patient records in seconds
- Generate personalized letters to patients
- Write polished service and product descriptions
- Get more client bookings with MARBL (UK-only)
Below, we’ll show you why AI is essential in modern practices, how Echo AI fits in, and what this tool can mean for your med spa or healthcare business.
Why is there a need for AI in practice management?
Creating Echo AI stemmed from a clear need: modern practices require smarter, more efficient tools.
Traditional practice management methods often involve time-consuming, repetitive tasks that take valuable time away from patient care.
Instead of focusing on manual note-taking, using an AI scribe means you can connect and build rapport with patients during consultations and appointments, while completing treatment notes efficiently and accurately in real-time.
That’s where the idea for Echo AI was born.
Our tool is fully built into the Pabau ecosystem, so if you’re a Pabau 2 user, you’ll already be able to see (and use) Echo AI when you log into the system.
At its core, Echo AI aims to enhance the full patient journey, from initial contact to post-appointment follow-up, all while ensuring patient safety.
Of course, while this is, of course, an exciting new technology, questions can arise about the reliability and safety of AI in healthcare.
Is AI safe for patient care?
After all, how can we be sure that the AI isn’t simply “making up” answers?
Well, with Echo AI, all information and recommendations are extracted directly from the client record in Pabau. If your patient records are up to date, then the information that Echo AI extracts will in turn be accurate and up to date.
Additionally, Echo AI responses are suggestions, that’s all. Healthcare professionals are free to edit and customize as they wish, and we’d always recommend they carefully review any information generated by AI for accuracy.
You know your patients best!
Key features
Echo AI empowers your practice across several touchpoints, from patient communication and scheduling to marketing and administrative tasks.
Core functionalities:
- AI care agent (AI scribe): Generates transcriptions and concise summaries of patient notes, dictations, and clinical data.
- AI drug agent: Cross-checks allergies and contraindications for safe and confident prescribing.
- AI-powered letter agent: Generates personalized patient letters.
- AI content tool: Creates professional service and product descriptions.
- AI-assisted review responses: Echo AI crafts professional responses to online reviews in seconds.
- Integration with MARBL Concierge: Enhances lead conversion and customer service and allows you to take upfront payments (Note: the MARBL integration is available only in the UK).
In the next sections, we’ll give some examples of how these features work.
Echo AI in action
Imagine a typical busy day at your practice. The phones are ringing, patients are checking in, and your team is juggling multiple tasks.
Now, let’s picture this same day with some of Echo AI’s agents seamlessly integrated into your workflow.
AI scribe
Let’s say you’re doing a consultation with a new patient.
Instead of having to jot down notes, you simply open Pabau and record the conversation. Afterwards, you activate the AI Scribe feature.
You can either transcribe word for word, or generate a concise and accurate summary of your conversation, capturing all key information, including medical history, symptoms, and the recommended treatment plan.
Alternatively, you can use it to dictate notes after your consultations or appointments, and our AI scribe will accurately transcribe and summarize everything.
In either case, you’ll only need to quickly review and approve the summary, saving precious minutes and ensuring accurate record-keeping.
AI letter agent
Say you’re running a private practice, and need to send a dozen letters to GPs updating them on their patients’ recent treatments.
Instead of manually creating each letter, you can use the AI Letter Agent.
Using information directly from patient records, including recent treatment notes, the AI generates personalized letters for each GP in seconds, saving you hours of administrative work.
It can even seamlessly incorporate pre-written macro text, further streamlining the process and ensuring consistent communication.
Drug agent
If you prescribe medications daily, you understand the complexities involved, especially when dealing with patients who have intricate medical histories, take multiple medications, or have known allergies.
Luckily, Echo AI’s Drug Agent is designed to support you.
Before prescribing, the Drug Agent quickly analyzes the patient’s record, instantly flagging potential allergies, drug interactions, and other contraindications.
While practitioners will always make the final prescribing decisions, this AI feature acts as an invaluable safety net, providing an additional layer of verification.
Ultimately, it helps to ensure responsible prescribing practices, minimize risks, and enhance patient safety.
AI client summary (coming soon!)
Let’s say you’re about to meet with a long-term client. You haven’t seen them in a while and you want to quickly refresh your memory on their history.
Instead of having to manually review their entire patient file and sift through notes you can simply use our upcoming AI client summary feature.
Within seconds, you can receive a concise, AI-generated summary of the client’s key preferences, past treatments, and relevant medical history.
This allows you to quickly get up to speed on the patient and personalize your approach, which ensures a more meaningful and efficient interaction.
Content agent
Imagine your med spa is rapidly growing, and you’re considering expanding your service offerings.
A lot of new treatments and products are on the horizon, and the marketing team is preparing for their launch — what’s left is writing compelling descriptions for each new treatment.
Instead of doing this manually, with our AI Content Agent, you can effortlessly create compelling service descriptions focusing on the service benefits and key selling points.
But it doesn’t stop at writing descriptions.
Have you ever had those late-night online patient reviews for your clinic?
There’s a mix of positive reviews and some complaints, but you’re thinking about calling it a day and responding tomorrow.
Instead of letting your clients wait, you can use the same AI functionality to generate thoughtful responses to all of these reviews in your own style and tone of voice — in seconds.
MARBL
Imagine a potential patient who visits your website and initiates a live chat.
MARBL’s AI-powered concierge greets them and handles routine questions about available treatments, opening hours, and even schedules consultations and appointments. If there’s anything more complex, it can also hand over to a human.
Later, MARBL sends automated appointment reminders via WhatsApp, reducing no-shows and improving efficiency.
Throughout the patient journey, MARBL seamlessly updates your Pabau calendar, ensuring smooth and organized operations.
This 24/7 availability enhances your customer service, captures leads, and increases bookings, all while freeing up your staff’s time.
👉 Please note, MARBL is an integrated tool that requires a separate subscription. If you’d like to see it in action, you can schedule a demo with their team.
What are our customers saying?
The response to Pabau’s AI features has been overwhelmingly positive.
In short, our users are thrilled with the time-saving benefits and enhanced efficiency these tools provide, with positive reactions right from the initial setup!
For example, one practitioner, after trying Echo AI, wrote:
Source: Pabau User Group on Facebook
Another example is from Dr. Zainab Al Mukhtar, owner of Harrow on the Hill clinic for dental and facial aesthetics.
Check out her reaction to Echo AI’s patient record-keeping capabilities.
Source: Pabau on Instagram
How much does it cost?
Pabau’s AI features operate on a convenient pay-as-you-go credit system, similar to our SMS and telehealth services.
Unlike other software platforms that offer AI integrations through separate, fixed subscriptions, Pabau provides a flexible, pay-as-you-go model.
This allows you to control costs and scale usage precisely to your needs. Only pay for the AI tasks you use, and skip the ones you don’t. Don’t need AI for customer review responses or to handle service descriptions? No problem.
Simply purchase credits and allocate them to the AI tasks you utilize most.
👉 A breakdown of the credit costs for Echo AI:
5 credits:
- Service/product descriptions, prescriptions and letters
- The “Ask AI to write anything” option within treatment notes
- Each use of dictation, transcription, or consultation summary
2 credits:
- Generating review responses
1 credit:
- AI client summaries
Note: Using the AI tool multiple times within the same treatment note will incur charges for each use.
MARBL Concierge, however, has a separate subscription fee. For detailed pricing information for MARBL, please visit www.getmarbl.com/pricing.
Echo AI and the future of your practice
And that’s the end of this quick introduction to Echo AI.
By now, you’ve seen how our tool can help you free up much-needed time and resources to focus on what matters most — high quality patient care.
What’s next? Why not experience Echo AI firsthand?
See how it can help you future-proof your business, be more present in your appointments, and achieve a better work-life balance.
Book a demo and witness how Pabau’s Echo AI can make a difference in your practice’s efficiency, productivity, and overall success.
