85% of winners at this year’s Aesthetics Awards are Pabau customers – more details here
This webpage explains what the process of upgrading to Pabau 2 involves. Please read it carefully.
You’ll have two weeks to prepare for your upgrade.
The key thing we need you to know is the switch requires the cooperation and participation of you and your team. You must complete the required steps as quickly as you can so that we can ensure the experience is as smooth as possible.
Our team will start to get your account ready behind the scenes.
You’ll be prompted to book a call with our team to learn more about the switch.
There’s a Pabau Academy course for every role - you must complete one before switching.
We’ve created a selection of role-based training sessions for different team members
On your scheduled switch date, our team will upgrade your account to Pabau 2.
Please note: We require your active participation in the upgrade process.
You must complete the required steps – booking a Discovery Call, completing a role-based Pabau Academy course, and booking a live role-based training session.
Failure to do so will result in a sub-optimal switch.
There are five key steps you must complete before your switch. We can’t stress enough how crucial these tasks are to switching successfully.
You’ll be asked to schedule a call with our customer success team, who will walk you through any critical differences in Pabau 2 that may impact how you use the system. It’s also a great opportunity for your team to ask any questions.
Our team will be in touch to schedule this call.
In larger clinics, everyone uses Pabau slightly differently.
We’ve created role-based Pabau Academy courses to help you get a feel for the features you’ll need to do your job. These include courses for the following job roles:
We’re also offering live, role-based training sessions so that your teams can learn exactly how to use Pabau, specific to their role. These will include sessions for:
Our team will be in touch to schedule this call.
Firstly, we highly recommend nominating a Pabau ‘change champion’ who will help to coordinate the switch. They should attend ALL meetings and ensure tasks are being completed by your team.
Ideally, they will be technically minded and used to using all aspects of Pabau.
It’s important that your whole team is prepared for the switch. We highly recommend that everyone attend a role-based training session and is aware that you’ve requested the upgrade so they can prepare.
Your Pabau change champion should be responsible for this.
To further ensure the upgrade goes smoothly, we’ve leveled up the support we offer clients to make sure that they feel fully supported after they upgrade. Here’s what you can expect:
Our customer success team will schedule a call with you to further optimize your Pabau account.
Every clinic will be invited to a dedicated Slack channel with our team to support you through the first two weeks after upgrading.
Meri from our team can visit your clinic in person to further optimize your account (subject to availability, fees apply.)
If you’d prefer to have a fully managed upgraded experience, Pabau Business Consultant Natalie Dryden can help.
With over 10 years of management experience in the health and wellness industry, specializing in medical aesthetics, she has managed and onboarded hundreds of large clients to Pabau.
Get your FREE one-hour consultation today!
*We recommend you book this call after your Discovery Call with Pabau
Upgrading to a new version of Pabau may feel daunting. This is especially true in larger clinics, which use more of the system and have more complicated workflows.
If you’ve used the current system for a long time, jumping into a new one will feel very unfamiliar. We can prepare your account as much as possible, but we need you to be actively involved and do your part so that the upgrade is as smooth as possible.
This meeting is essential for learning what’s different in Pabau 1 vs Pabau 2 and to ask our team any questions
Everyone in your team will use Pabau differently. Your team must do a role-based training session and role-based academy course
We’ve put together a lot of helpful resources, including the Pabau 2 Academy, so that you can familiarize yourself with the system before your upgrade.
If you don’t know how Pabau 2 functions compared to Pabau 1, everything will look unfamiliar on the switch date
It’s crucial that your team know how the upgrade will impact their day-to-day work and they’re 100% ready for it
If your schedule won’t allow you any time to fit in the training or to review the resources, it will mean that the transition to the system is more challenging.
We have a 24-strong team of Customer Care representatives ready to help. You can also reach out to us and request a video call at any time. Head to our Support page for the details.
Support team via live chat and video calls
Monday-Friday, 8am-4am (GMT)
Support team via live chat and video
calls
Monday-Friday, 3am-11pm (EST)
Yes, this switch is optional, as it’s a voluntary upgrade.
However, we will be sunsetting Pabau 1 in Q3 of 2025 (around July), and if you don’t switch now, you will hear from us later about your scheduled upgrade to Pabau 2. That switch isn’t optional.
We need two weeks to prepare your account, so generally speaking, it’s a no. If it’s really important that you switch sooner, let our team know, and we’ll see what we can do.
We’ve created a detailed Knowledge Base guide that covers this.
In a nutshell, Pabau 2 looks and feels very different from Pabau 1. Some features have new names and function in a different way, other familiar favorites may have disappeared entirely.
It’s also worth noting that Pabau 2 does not have an Advanced Marketing feature. If you still want upgraded marketing features, you must sign up for Marketing Plus.
Ideally, it would be the main point of contact for Pabau – whoever that may be.
The clinic manager, medical director, operations manager, it’s up to you. Your nominated change champion should also be involved in all meetings so that they can liaise with the rest of the team, coordinate their progress, and ensure they have completed their training.
Every upgraded client will be invited to a dedicated Slack channel with our team for two weeks after their switch date. You (and your team) can use this channel as much as you like to contact us directly, ask questions, and troubleshoot any issues.
We will also schedule further optimization and check-in meetings post-switch.
You will also be eligible for 30% off an on-site training session. Meri from our Partnerships team is available to meet with clinics face-to-face.
Please note, this service is subject to availability.
Resources
Why Pabau?
Industries
Watch Now
Pabau 1 vs Pabau 2 Guide
Pabau 2 Roadmap
Pabau 2 Academy
Pabau 2 Knowledge Base
