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Protect yourself from no-shows and late cancellations with our deposits feature
Use Pabau’s deposits feature to:
Reduce no-shows and last-minute cancelations and keep your booking calendar full
Stop losing money! Stay financially healthy with no more revenue lost to no-show clients
Free up your team’s team with a fully automated system that makes taking deposits simple
Filter out flaky clients so you can plan staff schedules and resources more effectively
Pabau lets you choose between taking a percentage, a fixed amount, or full payment. You can even make it a company-wide policy or customize per service, or even choose to only require deposits for online bookings.
In other words, you can build a deposit strategy that is fully customized to your business.
Flaky clients can wreak havoc on your schedule and income. Luckily, you can fight back with a clear deposit policy!
Knowing a deposit is on the line encourages clients to be mindful of their booking.
You’ll attract clients who respect your time and expertise, put off the time wasters, and create more available booking spots for serious, high-intent clients.
Empty diary slots are a high cost to your business.
By requiring a deposit or full payment upfront, patients are more likely to think twice before canceling or simply not showing up.
This means less wasted time and no more lost revenue from gaps in your diary.
High-value services may require more specialized staff, special resources, or more prep work, and so it’s natural that they should require a higher deposit.
In Pabau, you can set a higher amount for premium services to deter cancellations and protect you financially. No more wasted prep, lost income, or scrambling to fill empty slots!
You get started with deposits in minutes by switching on a company-wide deposit policy. That way, you’re instantly protected. If you want to then customize your deposits you can do it on an individual service level.
Either way, you’re covered.
Think about it – some appointments require extra work. Maybe a special room needs setting up or equipment needs sterilizing. With no-shows, all that prep goes to waste. Plus your staff are prepped for a patient who never shows up. Pabau’s deposits helps you stop this.
Deposits discourage last-minute cancellations, so your staff’s time and the supplies you use for appointments are used wisely.
No, Pabau gives you the flexibility to choose. You can set a company-wide deposit policy that applies to all services, or you can choose a specific policy for different services. You can even choose to require deposits only for online bookings.
Pabau offers a variety of deposit options to suit your needs. You can choose a fixed deposit amount for all appointments, a percentage-based deposit (for example 50% of the service fee), or even require full payment upfront for high-value procedures.
Absolutely! Pabau deposits work like a reservation fee. Knowing they’ll lose money for skipping out encourages clients to be more mindful of appointments. This means less wasted time for you, a fuller schedule, and ultimately, more revenue for your clinic.
Deposits actually benefit everyone! By setting up a deposit policy, clients are probably more likely to secure their desired time slot because it won’t be taken up by someone who may not show. This means less waiting time and a smoother overall experience.
Having a deposit policy in place shows that you’re a professional and well-run business. Anyone who supports your business will understand that losing money each month because of no-shows and cancellations simply isn’t sustainable.
You can anotify clients about your deposit policy on your online booking platform so it’s visible to all clients before they book. You can also let clients know via email.
Pabau streamlines the process. When clients use Pabau to book an appointment, they can securely provide their card information, pay the deposit and confirm the appointment, all through the system. On your side of the system, you can easily track upcoming appointments, deposits collected, and all the details.
By setting clear rules about deposits and cancellations, you discourage patients from missing appointments. Think of a deposit like a restaurant reservation fee. Clients are more likely to be on time if they know they’ll lose money for not showing up.
This means less wasted time and a fuller schedule.
Bonus tip: deposits also act as a safety net. If someone cancels at the last minute, you still get some compensation – even a full payment if you’ve made a full payment required at the time of booking – for the time you had reserved for them.
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