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This page will unpick some of the key differences between Treatwell and Pabau so that you can decide which is the best fit for your business.
Treatwell is an all-in-one salon software system that is targeted at hair salons, barbers, beauty salons, and massage businesses.
You can manage appointments using the digital diary, stay on top of business admin with reporting, and communicate with clients using in-built, automated marketing tools. Access your business from any device and be open for bookings 24/7.
Pabau is an all-in-one practice management software specifically designed for the complex needs of a medically related patient journey.
The majority of our clients are in the medi-aesthetic industry, however we also have customers that are GP Clinics, Cosmetic surgeries, Pharmacies, and more.
With clients all over the world, Pabau provides everything a practice needs to reduce time spent on admin, improve the patient experience, and attract new customers.
Treatwell has three pricing options which range from £199 a month for a chair renter to £899 a month for the premium package. However, they charge additional fees on top of this.
You will be charged 35% commission on any new clients that book through Treatwell marketplace and you’ll also be charged 2% on any repeat or widget bookings when they pre-pay online.
Pabau charges a flat monthly fee. Pabau’s pricing structure is based on the number of users and every client will get access to all features in the system. We don’t charge commission fees.
The only additional costs are entirely optional. We offer one-off training and data transfer services to save you time and help you get up and running as soon as possible. The other optional fees are SMS charges and our advanced marketing feature.
| Why Choose Pabau Over Treatwell | Treatwell | Pabau |
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| No commission fees No commission fees Treatwell charges 35% commission on any new clients that book via the Treatwell marketplace, plus 2% processing fees on any repeat or widget bookings when they pre-pay online. That’s on top of their annual subscription fees. |
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| No online marketplace Treatwell will place your business on their online marketplace, where you’ll be pitched alongside the competition. With Pabau, you can fully customize the online booking experience with an online booking widget to match the look and feel of your brand. |
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| Online deposits feature Treatwell has a pre-pay option where you can store card details on file to protect against cancellations. However, there's no deposit feature. In Pabau, you can set up deposits per service and charge a fixed amount or a percentage of the treatment cost. |
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| Forms for every treatment Treatwell has recently launched forms linked to online bookings, but they can’t be edited or customized. With Pabau, the feature is a lot more robust. Pabau enables you to link different consent forms with different services so that your clients always receive the form they need - and you can fully customize them to suit your needs. |
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| Patient journey app Want a way of making sure you have all correct documentation on file before a client has their appointment such as consent forms, questionnaires, and photos? Use Pabau’s dedicated patient app on your iPad to guide you and ensure you never miss a step again. |
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No long contracts Pabau won’t lock you into a long contract - we offer a monthly payment plan. In comparison, Treatwell offers an annual contract only. |
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"If you want an easy life, then this is the only client management software to use"
Roxanne Merchant, Head of Clinic Operations
Juvea Medical
The best software understands you, your business, and your challenges. Pabau has been built to meet the needs of medical based businesses - not hair or beauty salons.
That’s why it has features that have been created specifically for this sector, such as automated pre-care and aftercare emails, electronic medical records (EMR), allergy / contraindication warnings, before and after photos, injection plotting, customizable forms, and so on. At Pabau, we get you.
Getting new clients booking appointments with you should be something to celebrate - it means that your reputation is growing and you’re doing an excellent job, right?
That’s why, with Pabau, you won’t be stung with commission charges for new clients. You also won’t have to read the fine print about what constitutes a new customer. The money you earn through online bookings goes straight to you, every single time.
Treatwell is a little light when it comes to integrations. but choosing Pabau means you’ll have access to the integrations that are specific to medi-aesthetic and healthcare needs.
Whether you need to connect the tech you use for prescriptions, the call agent software you use for leads, or third-party insurance, Pabau will enable you to do it quickly and easily. Plus, you’ll also find the mainstays like Xero, MailChimp, and Stripe too.
Booking an appointment online is one of the first touchpoints a client has with your business. But Treatwell sends clients to their online marketplace to book, where your clinic is pitched alongside the competition - potentially losing you business along the way.
In Pabau it’s a completely different experience. You create the end-to-end experience to fit with the look and feel of your brand. The client can book an appointment directly from your website - and there are no hidden fees or costs. Every online booking is money in your pocket.
Clinics need to collect a LOT of documentation before an appointment, right?
With Pabau, you don’t have to break a sweat trying to remember everything. You can simply use our app to ensure you have up-to-date health records, signed medical consents, and photos.
Not every provider has this functionality, but we know how important it is that you get this right every single time to stay compliant. Not only does it protect the client, it also protects your business.
“After 16 years of using about 20 different client management software systems, this is the only one I can honestly say does it all, and does it all very well.”
Roxanne Merchant,
Head of Operations, Juvea Medical
“Pabau is feature-rich, allowing us functionality to grow as our business needs grow, and at the same time quite intuitive to use. Competing software offerings can’t compete!”
Daniel, Doctor,
G2 review
“I’ve been in business for almost nine years. I’ve tried a lot of different software, but I was always missing some features. This software has everything that saves my time, keeps my records and medical forms in one place, and is easy to use.”
Angelina, Owner
G2 review
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