85% of winners at this year’s Aesthetics Awards are Pabau customers – more details here
ALL-IN-ONE PRACTICE MANAGEMENT SOFTWARE FOR MEDICAL SPAS
Set up your clients for great treatment outcomes with automated communications that guide them through every step, before and afterward.
Use Pabau’s pre- and post-care instructions to:
Save manual work! Create your pre- and post-care instructions once, connect them to your services, and let Pabau handle the rest.
Help clients prepare and feel ready for their treatments and achieve the best possible results.
Ensure every client gets the same, standardized instructions – whichever practitioner or location they visit.
Ensures your pre- and post-care communications are documented to protect your practice from complaints.
“I began taking on other injectors under my brand, and we work together as a network of injectors. We all use Pabau with the same set systems, the same pre-care, same aftercare. All of that is standardized, so we know that all of our patients are receiving the same set of instructions.”
Sending automated instruction means your team won’t be tied up having to send pre-care and aftercare information manually.
Instead, they’ll have more time to focus on what matters most — balancing your workday and being efficient.
Notepads, sticky notes, and calendar reminders will no longer clutter your daily routine.
Offer your clients an exceptional experience by providing them with everything they need ahead of their appointments.
With easy-to-follow preparation guidelines and timely reminders, every step is covered.
After their visit, post-care emails help them stay on track for a smooth recovery, so you can rest assured they feel fully supported and get the best possible results.
Leaflets or communicating instructions verbally is OK, but not best practice.
When you send out digital pre and post-care communications, you build a detailed record of the interactions, and you can evidence that a client received that information.
Documenting everything means you’re much better prepared for customer complaints or compliance issues. If there’s ever a question or concern, you’ve got all the details at your fingertips.
Create specific pre-care and post-care instructions for each type of service so that clients get the exact information they need – whether it’s their first consultation or a follow-up visit.
Include helpful tips on preparing or guidance after treatment to help keep your clients informed and reassured. No generic information = much more uptake!
Even better, you can customize the content to fit your brand voice.
Clients appreciate feeling cared for, especially after their treatments.
When follow-up reminders are timely and personalized, it shows clients that your practice values their results and the customer experience as a whole.
Bringing this extra attention can make all the difference in client loyalty, reducing the chance they’ll look elsewhere for providers.
With Pabau’s pre- and post-care instructions, you can standardize instructions across teams and practices.
As a result, every client will get the same clear and consistent guidance — no matter which clinic location they visit or who their practitioner is.
It’s a simple way to create a professional impression and avoid mixed messages or – even worse – bad results.
Sending pre- and post-care instructions is essential, but why stop at just written instructions? With Pabau, you can take client engagement to the next level.
Access our library of over 1000 detailed videos across multiple industries, that visually explain best practices for optimal results.
You can even upload your own videos for that extra professional touch.
Firstly, if you send pre and post-care instructions manually, you’ll know how much work it is. Once your practice gets to a certain size, it simply becomes untenable.
The second point to make is about documentation. There’s nothing ‘wrong’ with handing out leaflets or simply communicating pre- and post-care instructions to clients verbally. However, leaflets can be easily lost and verbal instructions are most likely forgotten.
When you send pre and post-care communications by email, it’s instantly more retrievable for clients – they can refer back to it whenever needed. That’s the benefit for clients. The benefit for you, the business owner, is that the communication is tracked. You can evidence that it’s been sent in the case of a client complaining, or a compliance issue.
Finally, if you no longer need to print out leaflets for every service you offer, you’ll also save on printing costs – plus it’s better for the environment. A win win!
Yes, you can easily customize instructions to match the treatment or your brand voice. Pabau’s flexible settings allow you to tailor messages so they’re relevant and helpful for every client.
Instructions are automatically sent when you choose, such as a day before treatment or immediately after. You’re in control of the timing to ensure clients get the information when it’s most useful.
The great thing about doing this in Pabau is that you can do it all at the time of booking. Simply check a box, and everything will be set up to send. In other words, you can set it and forget it, knowing it’s the communications side is being taken care of for you.
Absolutely! You can set up unique communications for each service you provide, including specific guidelines on how to prepare for the appointment and how to get the best treatment outcomes afterward. Clients will receive information based on their booked service rather than generic catch-all instructions, which set them up to get the best results!
Automated instruction reminders handle pre- and post-care communication, so your team doesn’t have to send manual follow-ups. This frees up their time and ensures that clients consistently receive accurate, consistent, and timely information.
You may also find that your team is less likely to be asked the same questions repeatedly because clients have already received information that covers the main FAQs.
Yes, Pabau automatically logs all pre- and post-care instruction reminders in each client’s profile, making it easy to review their communication history if needed.
Patient compliance is a challenge. With Pabau, every reminder is documented, so you’ll have a record of the aftercare advice being sent. This can be helpful if a client complains about an adverse reaction or there is a compliance issue. You anhave evidence that you sent an email with the instructions included. Much smarter than a leaflet or verbal instructions!
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