The Pabau CRM platform
Our all-in-one software solution for clinics, spa’s and salons
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Tired of being overwhelmed with admin? Running your clinic effectively shouldn’t mean running all over the place. Pabau streamlines and automates every part of your clinic management, so you can do more of what you love: treating clients.
Run your clinic your way with an appointment system that looks after itself. Schedule, change, and automate bookings, all customised to your treatments, your rooms and your availability.
New or existing client? It doesn’t matter. Just select the time and treatment to book their appointment. Quick, simple, effective.
Need to postpone? Just click and change. No more complicated rebooking processes. Pabau even keeps a track of all your cancellations and the reason for them.
Want to see what you’ve got booked today? Pabau’s highly visual appointment calendar tells you everything you need to know at a glance.
Appointment booked? Pabau takes care of the rest, automatically emailing and texting a confirmation to your client. It even prompts them for required details or medical info.
Stop taking time out of your day – or your night – to book appointments, when your clients can do it themselves. They get to choose their preferred date and time and you get to focus on your treatments (or your social life).
Don’t leave your prospective clients waiting around for a response when they’re ready to book. With the majority of enquiries made outside of traditional hours, Pabau makes sure you never miss out.
Pabau’s simple online booking widget integrates seamlessly into your website. Add it in minutes and watch your bookings soar without you lifting a finger. You can even take deposits – or full payments – automatically.
Want to make sure all new clients book a consultation first? Want to let existing clients book repeat treatments? Want the freedom and flexibility to set your own treatment times and slots? Pabau does it all.
Why field client phone calls and chase up missing medical info when Pabau can do that for you? With our clinic management software, your clients can amend their own bookings and complete mandatory medical forms before their appointment.
Stay in control and on top of your clients’ essential medical information with Pabau’s built in Electronic Medical Record. It’s the quick and simple way to securely store all their health details, photos, consent forms and lab results.
Ditch the paperwork, the filing cabinets and the “where on earth is that form I need?” for a digital record system that securely stores all your client consent forms in one simple place. Just search and view whenever you need them.
Create specific treatments notes for every client visit and upload documents and treatment photos directly to your clients’ individual records. Add as many as you like and share with your clients via email at the click of a button.
Need to see that medical history questionnaire? Want to check your client’s vaccine history? Want to review requested lab tests? It’s all at your fingertips, all linked to your client, with Pabau’s EMR.
You can even use Pabau to create and share prescriptions via email with your clients… or you send them straight to their designated pharmacy. And if your clients want access to their treatment notes, it’s quick and simple to share them.
Consent forms don’t need to be time consuming. Make them a seamless part of your new client process and you’ll never need to think twice about them. Especially when they’re automatically shared and saved.
Stay on-brand by designing custom consent and medical forms that promote the look and feel of your clinic. Change colours, fonts and logos with Pabau’s easy-to-use Web Form Theme and keep all your forms consistently appealing.
You decide what information you need for each treatment. Create your own questions using open text fields, checkboxes, or drop down options so your clients can quickly and easily complete your forms. If they need to save and return later, they can.
If you’re waiting for specific information from your client, use Pabau to trigger email or SMS alerts when a question is completed. And with form submission notifications, you’ll always know if a client has finished their form ahead of their treatment.
Pabau automatically populates fields in consent and medical history forms with known information from your client cards, eliminating pointless duplication. Or it adds info from your clients forms directly into their client cards… making life a whole lot easier.
You could spend hours sending pre-treatment instructions and aftercare advice to clients… or you could eliminate all that manual work and use Pabau to automatically send emails when an appointment is booked and a treatment completed.
Make your own pre and aftercare templates from scratch or use Pabau’s pre-set, ready-to-be-sent templates. It’s quick and easy to edit any information you want.
Pabau also makes it super simple to add medical forms and upload more detailed aftercare explainer documents. Your clients will always have the information they need.
When you have different pre and aftercare instructions depending on the type of treatment, Pabau makes sure your clients automatically get all the relevant information.
Simply edit the email templates you’d like to send, match them to relevant treatments, then Pabau does the rest. When a treatment is booked or complete, Pabau steps in automatically.
Significantly decrease your no-shows by giving clients a heads up about their upcoming appointment.
With a super simple set up, you decide when – and how often – you want to nudge your clients and remind them of their upcoming appointments.
Quickly edit reminders to match your tone of voice and use Pabau’s automatic prompts to remind those clients who are missing important personal information.
Email reminder? Text reminder? Both? You and your clients decide how they want to be contacted. (And it’s easy to change preference any time you want)
Streamline that first consultation or appointment by attaching incomplete medical history forms to your reminders and encouraging clients to complete all the necessary info.
You can’t run your clinic for free! Pabau makes sure getting paid is quick, simple and hassle-free. From raising invoices to card payments, it’s easy to manage all your client’s payments…without a single piece of paper.
Send quotes at the click of a button, raise invoices directly from an appointment booking and track payments simply and effectively. Pabau links all essential info automatically to streamline all your payment requests.
Integrate with Stripe to take card payments pre or post treatment in your clinic, or easily update your POS if you’re using other third party payment methods.
Pabau saves all bills and payments, recording exactly when, how and how much your client’s have paid. See what products and treatments your clients have bought straight from your POS, and get a full paper trail, without the paper.
Want to split payments for larger treatments? Offer a discount for repeat clients? Run a sale on specific products? Pabau gives you the freedom to price your services the way you want, hassle-free.
Time-wasters don’t just cost you valuable time. They cost your clinic money. Pabau helps reduce your financial losses with simple deposit requirements and automatic no-show charges.
Increase the quality of your bookings by taking a deposit with every appointment. Just use Pabau to automatically take refundable payments, and you’ll never need to deal with time-wasters again.
When client’s know they’ll be charged for missed appointments, they’re far more likely to turn up. Use Pabau’s Stripe integration to automatically charge clients your desired amount for missed appointments, and you’re reduce no-shows by 50%.
You decide how much you want your deposits to be… and you don’t just need one price. Increase your deposits for higher value treatments or reduce it for repeat bookings and VIP clients you know you can trust.
If you’re frustrated by late payments and credit control, you can even skip deposits and charge full amounts for your treatments upfront. You decide all your payment policies, Pabau implements them automatically.
Before and after images record the powerful transformations your treatments provide. Pabau makes it powerfully simple. Just snap & click to capture your amazing work.
Pabau’s built-in stencils help you perfectly align your images every time you want to take a photo, so you get exact before & after comparisons that look incredible.
When you take a photo, use Pabau’s included image markers to pinpoint the precise location of the injection, add the dosage, and keep a record of every part of your treatment.
Every image you take using Pabau is automatically uploaded and saved to your client’s records, so you can review and share with your client whenever you like.
Wow your clients with the results of their transformation – and encourage repeat bookings – by seamlessly sliding between their before and after images to show the massive difference!
First impressions are everything. Your online booking platform is the face of your business, so like the rest of your clinic, it needs to look good. Pabau’s Patient Portal doesn’t just look great, it works great – simple and effective.
Personalise the look and feel of your online booking platform with easy-to-use theme builders. Change colours, font styles and logos to really show off your brand.
Simply select which fields to show your clients and which are mandatory when booking an appointment. Then use Pabau to remind them of any missing information after a consultation.
Your client portal is a customisable as you’d like. Give clients access to their full records and medical history, or just use it for booking requests and changes.
Keep all your client records all up to date and easy to find, and use Pabau’s Patient Portal to help clients check their appointments, update contact information and manage their preferences themselves.
Multi-software management made easy.
Your treatments don’t start or end in your treatment room. Streamline the running of your clinic with video consultations, pre-treatment prep and one-to-one aftercare with Pabau’s Telehealth.
Pabau’s simple three-step Telehealth setup means you spend more time talking with your clients and less time dealing with technology. Scheduling is simple and joining calls is hassle-free.
Put client confidentiality first and foremost with Pabau’s encrypted video calls, secure data storage and completely private conversations. All your clients’ details stay safely protected.
Want to multitask during your conversations to save time later? No problem. With Telehealth you can pull up client information, raise invoices and share information all in a single window.
Got a staff meeting or want to network with other professionals in your area? Just use Pabau’s video conferencing feature and invite up to 25 people.
Managing stock is the last thing you want to do after a busy day of treatments. Good job you don’t have to. Pabau streamlines your stock management process so you always know where you’re up to.
Segment your products into three, easy-to-manage categories – retail, consumables and injectables – and keep track of all stock. One click tells you exactly what you have (and what you need).
Store key supplier information directly in Pabau so you can send out purchase orders as soon as stock runs low. Assign suppliers to specific products and track order statuses all within a single system.
Use your purchase orders to automatically update stock levels and link products to your services to automate stock deductions when you administer specific treatments.
When you reduce your manual work and get full oversight of all your stock levels, you’ll have more time and knowledge to promote your products and increase your retail sales.