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Site Reliability Engineer


Pabau Clinic Software is a bootstrapped software company founded in the UK, based in Skopje. We’ve built Pabau CRM, a product tailored to the clinical sector, making health professional’s lives easier by handling appointment scheduling, storing treatment notes and a bunch of other things too.


We are looking for a Site Reliability Engineer to join our team and develop software systems and automated solutions for operational aspects “using” engineers with software expertise to solve complex problems. This role must ensure reliable support in building and integrating software tools to enhance an organizational system’s reliability and scalability. You will be working closely with our DevOps team and seek to bridge the gap between operations and development teams to deliver software faster.


  1. Run the production environment by monitoring availability and taking a holistic view of system health
  2. Build software and systems to manage platform infrastructure and applications
  3. Improve reliability, quality, and time-to-market of our suite of software solutions
  4. Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
  5. Provide primary operational support and engineering for multiple large-scale distributed software applications


  1. Create triggers, thresholds, and trigger pyramids
  2. Correlate problems reported from QA/CS to a NR/Zabbix graph
  3. Alerts set up on Slack and mobile phone etc

Zabbix plugins

  1. Creating new NewRelic dashboards and search queries
  2. Monitoring of version numbers
  3. Constantly add ignore and blacklist of logs to reduce monthly cost
  4. Spot any PII and add to blacklist


  1. Proven work experience as a Site Reliability Engineer or similar role
  2. Bachelor’s degree (or equivalent) in computer science or related discipline
  3. Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
  4. Collaborate and communicate asynchronously
  5. Have an enthusiastic, go-for-it attitude
  6. Relevant training and/or certifications as a Site Reliability Engineer

Here are some of the perks that we can offer

:point_right: Opportunity to work on high traffic, high performing CRM software

:money_mouth_face: Competitive ‘Win Together, Lose Together’ Bonus at end of year awards

:beach_with_umbrella: 20 days holidays + country holidays

:computer: A truly flexible working culture

:busts_in_silhouette: A collaborative, creative, and inspiring working environment

:books: Great training and learning resources & 12 month plan for personal development

:desktop_computer: Choice of hardware and access to the best software

:man-lifting-weights: Sport Master membership

:apple: Refuel – Collaborative kitchen space

:table_tennis_paddle_and_ball: Lots of ping pong

:oncoming_automobile: Free on-site parking

:nail_care: Monthly free nails treatment

:barber: Monthly Barber onsite

Want to join us? Send us your CV at [email protected] and we will contact you as soon as possible.