1-on-1 attention from dedicated product experts

For all things software related, your Account Manager Specialist becomes your go-to person.

Your dedicated account manager will be available from Monday – Friday 9am – 5pm. You will also have extended weekend support via Live Chat until 12pm on a Saturday and Sunday.

1-on-1 attention from dedicated product experts

Having an account manager dedicated to the clinic’s CRM needs can significantly enhance the clinic’s experience with the system, optimize its utilization, and ultimately contribute to improved patient care and operational efficiency.

What we offer

One-To-One Expertise and Guidance

We’re experts in Pabau CRM and can provide valuable guidance and insights to help your clinic optimize your day-to-day processes using our CRM, offering suggestions on best practices, customization options, and feature utilization.

One point of contact

You can reach out to us for all things Pabau-related! We provide timely assistance, address concerns, and offer solutions to problems that arise, minimizing disruptions to the clinic’s operations. We are your advocate in Pabau, looking after the queries you raise through to completion managing, keeping you updated along the way.

System Configuration and Setup

We will assist with the initial configuration and setup of the system, ensuring that it aligns with the specific needs and workflows of your clinic.

Training and Onboarding

We will deliver or coordinate delivery of training sessions for the clinic’s staff, helping them understand the CRM functionalities and teaching them how to use the system effectively. We provide hands-on support during the onboarding process, ensuring a smooth transition for the clinic’s team.

Customization and Personalization

We’ll help you customize areas of Pabau to meet your specific requirements. They can assist in creating custom reports, workflows tailored to the clinic’s unique needs, enhancing visibility and enabling better decision-making.

Performance Tracking and Analytics

We can assist in setting up custom reports and interpreting the data, allowing your clinic to gain valuable insights into your operations.

Improve Pabau Score

We track how much of the system you’re using from 0 to 50. We’ll ensure your score is as high as possible, unlocking the system’s full potential for your clinic.

Continuous Improvement

We proactively suggest improvements and enhancements to the way you use the system and feedback to the Pabau team in turn. We’re always looking for suggestions and we will make sure your voice, feedback and feature requests are heard.

Relationship Management

We will foster a strong working relationship between the clinic and Pabau and help facilitate effective communication and collaboration.

System Upgrades and Maintenance

We will notify you when the system requires updates or undergoes maintenance, ensuring minimal disruption to your clinic’s operations.

Expanding to new locations and franchising

Expanding your business? We are well versed on franchising clinics with Pabau and will ensure seamless rollout to all additional staff and locations.

Prompt assistance

Need help? Your Account Manager is just a Slack message or email away. No more waiting around for answers or feeling stuck. We are dedicated to providing prompt assistance, addressing your queries, and resolving any issues that may arise. Rest easy knowing that support is within reach.

Extended support

Your dedicated account manager will be available from Monday – Friday 9am – 8pm. You will also have extended weekend support via Live Chat from 9am until 1pm on a Saturday and Sunday.