Which scheduling software is better for you – Fresha vs Treatwell?
If you’re looking for new software then you’ve probably already done a lot of research. But it’s not always clear what the best choice is. Here, we walk through the main differences between Fresha and Treatwell – and introduce Pabau.
Treatwell is an all-in-one salon software system that is built for hair and beauty salon professionals. You can manage appointments using the digital diary, stay on top of business admin, and communicate with clients using their automated marketing tools. It’s a premium product with a premium price point to match, including a monthly fee and commission charges.
Fresha is a subscription-free model for the beauty and wellness industry.
However, while it is technically ‘free’, they charge a commission fee on every new client booking that comes through their online booking marketplace, which can quickly become expensive. In their own words, Fresha helps businesses boost sales and attract new clients via online bookings through Google search, Facebook and Instagram.
Pabau is an all-in-one clinic management software specifically designed for medi aesthetic clinics. With clients all over the world, Pabau provides everything clinics need to reduce time spent on admin, improve the patient experience, and attract new customers. Because it’s purpose-built for med spas, it has key features that this client base will find particularly valuable.
Let’s start by breaking down the pricing in Treatwell, Fresha, and Pabau…
Treatwell has three pricing options which range from £199 annually for a chair renter to £899 annually for the premium package. They also charge additional fees on top.
You’ll be charged 35% commission on any new clients that book through Treatwell marketplace plus 2% on any repeat or widget bookings when they pre-pay online.
Fresha operates a subscription-free model. While you don’t pay a monthly fee, you will be charged a commission fee of 20% for each new customer that books via Fresha. So, if you have 100 appointments booked through Fresha in a month costing $50 each, they’ll take $1000.
Pabau charges a flat monthly fee – there are no commission fees for new customers. The pricing is based on the number of users and every client will get access to all features. The only additional costs are entirely optional.
We offer one-off training and data transfer services to save you time and help you get up and running as soon as possible. The other optional fees are SMS charges and our advanced marketing feature.
| Why Choose Pabau Over Treatwell vs Fresha | Treatwell | Fresha | Pabau |
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| No online marketplace Fresha and Treatwell (optionally) place you on their online marketplaces, where you’ll be pitched alongside competitors in your area. New Fresha subscribers also get preferable positions. With Pabau, you can fully customize the online booking experience with an online booking widget. |
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| No commission fees Fresha charges 20% commission on every new client that books through their online marketplace. Similarly, Treatwell charges 35% commission on any new clients that book via Treatwell. Pabau won’t charge you fees for online bookings. |
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| Automated pre-care and aftercare emails Want to send pre-care and aftercare emails to a client at the time of booking? In Pabau, this process is fully automated. Simply check a box at the time of booking and it’s taken care of. | |
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| Patient journey app Want a way of making sure you have all correct documentation on file before a client has their appointment, such as consent, questionnaires, and before and after photos? Use Pabau’s dedicated patient app to keep you right and ensure you never miss a step again. |
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| Online booking for medi aesthetic clinics In Pabau you can set your online booking system so that new clients can only book a consultation, not a service. Existing clients can click through to book an appointment using their login details. |
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| No long contracts Pabau offers a monthly payment plan for more flexibility. Treatwell offers an annual contract only, plus commission charges. |
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The best software understands you, your business, and your challenges. Pabau has been built to meet the needs of medi aesthetic operators, not hair or beauty salons.
That’s why it has features that have been created specifically for this sector, such as automated pre-care and aftercare emails, electronic medical records (EMR), before and after photos, injection plotting, customizable forms, and so on. At Pabau, we get you.
Getting new clients booking appointments with you should be something to celebrate - it means that your reputation is growing and you’re doing an excellent job, right?
That’s why, with Pabau, you won’t be stung with commission charges for new clients. You also won’t have to read the fine print about what constitutes a new customer. The money you earn through online bookings goes straight to you, every single time.
All-in-one solution
Pabau isn’t the cheapest software on the market. But the great thing is you won’t need anything else as, in the words of one of our customers, “Pabau does it all.”
While choosing Treatwell or Fresha means you’ll probably need to budget for additional tools, such as email marketing or online forms, this isn’t the case with Pabau. And because we’re so feature-rich, as your business grows, we’ll grow with you.
Booking an appointment online is one of the first touchpoints a client has with your business. But Fresha sends clients to their marketplace to book, where your clinic is pitched alongside the competition - potentially losing you sales. Meanwhile, your branding is minimised.
In Pabau it’s a completely different experience. You create the end-to-end experience to fit with the look and feel of your brand. The client can book an appointment directly from your website - and there are no hidden fees or costs. Every online booking is money in your pocket.
Clinics need to collect a LOT of documentation before an appointment, right? With Pabau, you don’t have to break a sweat trying to remember everything. You can simply use our app to ensure you have up-to-date health records, signed medical consents, and photos.
Not every provider has this functionality, but we know how needed by med spa practitioners. Not only does it protect the client, it also protects your business.
Pabau has reduced our time in the office by, I would say at least 10 minutes per patient. So from the old system compared to the new system, it’s been a huge time saver.
“After 16 years of using about 20 different client management software systems, this is the only one I can honestly say does it all, and does it all very well.”
Roxanne Merchant,
Head of Operations, Juvea Medical
“Pabau is feature-rich, allowing us functionality to grow as our business needs grow, and at the same time quite intuitive to use. Competing software offerings can’t compete!”
Daniel, Doctor,
G2 review
“I’ve been in business for almost nine years. I’ve tried a lot of different software, but I was always missing some features. This software has everything that saves my time, keeps my records and medical forms in one place, and is easy to use.”
Angelina, Owner
G2 review
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