Which software should you choose – Booksy or Fresha?
Need a hand deciding between scheduling software options? We’re here to help – this guide unpicks the differences between Booksy and Fresha. While we’re here, you might be interested to see what another contender has to offer – Pabau.
According to Booksy, they’re not just an appointment app. They’re your partner, your sidekick, your employee of the month. Booksy will help you streamline the small stuff, so you can focus on running your business and not the other way around.
Based in the US, Booksy mainly looks after hair and beauty businesses. They cater to five main categories of business – hair, barbers, nails, brows and lashes, and massages.
Fresha is a subscription-free model for the beauty and wellness industry.
However, while it is technically ‘free’, they charge a commission fee on every new client booking that comes through their online booking marketplace, which can quickly become expensive. In their own words, Fresha helps businesses boost sales and attract new clients via online bookings through Google search, Facebook and Instagram.
Pabau is an all-in-one clinic management software specifically designed for medi aesthetic clinics. With clients all over the world, Pabau provides everything clinics need to reduce time spent on admin, improve the patient experience, and attract new customers. Because it’s purpose-built for med spas, it has key features that this client base will find particularly valuable.
Let’s start by breaking down the pricing in Booksy, Fresha and Pabau.
Booksy has two pricing plans: Booksy Lite and Booksy Pro. Both of these cost $29.99 a month for one user. You’ll also pay an additional $20 for every additional user you need, up to nine users – then it’s no further cost.
They have an optional Boost add-on feature. This will charge you a commission fee for every new client that books an appointment via the Booksy marketplace. They don’t list how much they charge for commission but it’s listed elsewhere as up to $100 per treatment.
As we said, Fresha operates a subscription-free model. While you don’t pay a monthly fee, you will be charged a commission fee of 20% for each new customer that books via Fresha. So, if you have 100 appointments booked through Fresha costing £50 each, they’ll take £1000.
Pabau charges a flat monthly fee – there’s no locking customers into lengthy annual contracts. The pricing is based on the number of users and every client will get access to all features. The only additional costs are the SMS charges and advanced marketing feature.
|Why Choose Pabau Over Booksy vs Fresha
|No commission fees
Fresha charges 20% commission on every new client that books through their online marketplace. Similarly, the optional Boost function on Booksy will charge you an undisclosed commission fee for every new client booking.
|No online marketplace
Booksy and Fresha places you on their online marketplace, where you’ll be pitched alongside competitors in your area. New Fresha subscribers also get preferable positons. With Pabau, you can fully customize the online booking experienc.
|Automated pre-care and aftercare emails
Want to send pre-care and aftercare emails to a client at the time of booking? In Pabau, this process is fully automated. Simply check a box at the time of booking and it’s taken care of.
|Comprehensive consent forms
Booksy and Fresha both now have consent forms available, but it’s not as comprehensive a system as Pabau’s. Choose from hundreds of templates and edit and customize them to your needs.
|Patient journey app
Want a way of making sure you have all correct documentation on file before a client has their appointment, such as consent, questionnaires, and before and after photos? Use Pabau’s dedicated patient app to keep you right and ensure you never miss a step again.
When you send any communication from Pabau, your brand will be front and centre. Texts and emails will come from your business. You can also add your own logo and branding to emails. With Fresha this isn’t the case and it can be confusing for clients..
“After 16 years of using about 20 different client management software systems, this is the only one I can honestly say does it all, and does it all very well.”
Head of Operations, Juvea Medical
“Pabau is feature-rich, allowing us functionality to grow as our business needs grow, and at the same time quite intuitive to use. Competing software offerings can’t compete!”
“I’ve been in business for almost nine years. I’ve tried a lot of different software, but I was always missing some features. This software has everything that saves my time, keeps my records and medical forms in one place, and is easy to use.”