Cancellation & No Show Policy Software
Set your policy. Pabau handles the rest
Your cancellation terms are built into every booking, so clients know the rules, commit to their appointment, and show up.
Join 3,500+ practices that already use Pabau
Stop losing revenue to empty slots
Late cancellations and no-shows cost practices thousands every year.
With Pabau, you set the rules — cancellation fees, no-show fees, and deposit collection — and your team is prompted to apply them without manual chasing.
Fill your calendar with committed clients
A half-empty schedule isn’t just a revenue problem — it’s a scheduling one. Pabau’s cancellation policy tools lower your no-show rate and free up slots for clients who genuinely want to attend.
Policy built into every booking
Clients see your cancellation terms the moment they book online. The booking widget presents your policy before they confirm — so there’s no ambiguity, no disputes, and no excuses when it matters.
A professional practice runs on clear policies
A documented cancellation policy signals that your practice values its time — and expects clients to do the same.
Clear rules around cancellation fees and no-show fees reinforce your professionalism and improve attendance rates across the board.
Flexibility when you need it
Not every missed appointment deserves a fee. If you allow overrides, your team can waive or adjust the charge for genuine emergencies — giving you both structure and discretion.
Automated reminders via SMS and email go out before every appointment, so avoidable cancellations are caught early.
Consistent rules, every time
When policies live in people’s heads, they get applied differently by different staff members. With Pabau, the same rules apply every time — no awkward conversations, no inconsistency.
Multichannel reminders keep clients engaged ahead of their visit, reducing cancelled appointments before they happen.
Find out if Pabau is the right fit for you
Frequently asked questions
When a client misses their appointment or cancels late, Pabau’s cancellation and no show policy software prompts your team to apply the relevant fee based on your rules. Payment is collected through Pabau Pay — no manual chasing required.
Yes — deposit collection is built into the online booking flow. Clients pay when they book, which significantly reduces no-show rates by securing financial commitment upfront.
Pabau sends automated reminders via SMS and email before every appointment, giving clients time to confirm, reschedule, or cancel within your policy window.
Yes — reminders can include a reschedule option so clients rebook without contacting your front desk. This keeps your calendar full with high-intent bookings and reduces admin pressure on your team.
Yes. Pabau lets you configure policies per booking type — stricter rules for high-value appointments, more flexibility elsewhere — all managed from one place.
Yes — the policy is displayed during the online booking process via the booking widget, before the client confirms. This ensures informed consent and reduces disputes over late cancellations.
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