New · Pabau Engage: Omnichannel Patient Engagement Software
Every enquiry. Every patient. One inbox.
Pabau Engage is the omnichannel inbox for medspas and medical practices. Consultation enquiries and patient conversations from calls, texting, WhatsApp, email and web chat land in one console, routed to the right team member, on the patient record.
Built into Pabau. No separate login, no separate contract.
Part of Pabau, the practice management platform behind 4,000+ medical practices and medspas across the UK, US and globally
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One inbox for winning patients and keeping them
All your inboxes in one place
Phone, text, WhatsApp, email, fax and web chat, all in one console shared with your internal team chat. Carry conversations across channels in one single thread.
Never lose a consultation
New chats, texts and missed calls become leads, even from unknown numbers. Everything gets auto-routed to where it needs to go.
No more switching apps
Access appointments, notes, photos and treatment history directly from the thread. No swapping between apps in the middle of booking.
The record stays HIPAA-compliant
Clinical details stay in the patient chart, encrypted at rest and in transit, with a full audit log.
The difference
Other inboxes bolt onto your system. This one is your system.
Standalone comms tools sync what they can. Engage is built inside Pabau, so the conversation and the clinical record are the same screen.
How Engage compares
What you get
Pabau Engage
Standalone comms tools
Built into the practice management system
Yes, native
Sync only, if at all
Clinical record beside the thread
Yes
No
Chart & bill from the conversation
Yes
No
Leads and patients in one history
Yes
Separate contact list
Internal team chat
Built in
No
Extra software contract
None
Required, often annual
Typical cost per location
Add-on to Pabau
$249–$599/mo + setup fees
New enquiries
Every enquiry captured, routed, answered
Most clinics lose leads in the gap between “someone got in touch” and “someone replied”. Engage closes that gap on every channel.
Every Instagram question, every pricing enquiry, every missed call becomes a lead card with the full conversation attached. No enquiries living in someone’s head.
Send treatment questions to the practitioner, skin to the therapist, billing to the front desk. Nobody stops mid-treatment to triage.
An embeddable widget, iFrame, link or QR code. Visitors ask, your team answers, and the consultation gets booked in the same thread.
You can’t answer with a patient in the chair. Voicemails arrive transcribed. Callers who hang up without a message get flagged as worth a callback.
SMS & WhatsApp
Two-way texting patients actually answer
Most clinic software sends texts one way, into the void. In Engage, replies come back to the same inbox, connected to the same client card.
Send from a branded sender name or a real number patients can reply to. Delivery status on every message, one-click retry when one doesn’t land.
Registered senders and approved templates on the channel most patients check first, with every message logged straight to the client record.
Get a clinic address on day one, or sync a staff Gmail or Microsoft 365 mailbox straight in. Delivery and open tracking included.
Anyone picks up where a colleague left off, with read receipts showing who’s seen what. Nobody asks the patient to repeat themselves.
Patients text photos when something worries them. It lands beside their before-and-afters and what they had done.
Calls & voicemail
Replace the clinic phone. Keep the number.
Port the number your patients know, or buy one in over 100 countries. Recording, voicemail and IVR built in.
“Press 1 for bookings, 2 for billing.” Route each option to the right people, ring a group at once, or ring a team member’s actual mobile.
Calls follow your clinic hours. Set ring time before voicemail, and send after-hours calls somewhere sensible instead of nowhere.
Calls arrive recorded and transcribed, and transcripts spot appointment talk automatically. Searchable later, not lost to memory.
A live-call banner sits on the thread with mute and hang-up. No headset software, no second app.
Team chat
Talk to your team without leaving the inbox
Coordinating the clinic over personal WhatsApp groups puts patient details on personal phones. Engage has internal team chat built in.
Create channels per team or topic, message colleagues directly, and keep discussions organized with threads and reactions.
Team conversations are fully separate from patient conversations. Nothing internal can end up in a client thread.
Ask a colleague about a booking, hand over a shift, flag an urgent enquiry — all without leaving the conversation you’re in.
Reports
Know how your practice actually answers
Busy isn’t a metric. Engage reports on calls, messages and the team behind them.
Total calls1,284
Answer rate86%
Avg length3:12
When you couldn’t pick up
Left a voicemail92
Hung up · worth a callback54
Out of hours30
Your answer rate, in plain sight
Total calls, answered live, average length and answer rate over 7, 30 or 90 days, plus per-person response times on messages. The numbers most clinics have never seen about themselves.
Where missed calls actually went
Every unanswered ring, split by outcome: voicemail, hung up and worth a callback, or picked up out of hours. Then checked against your opening hours, so you know if it’s a staffing gap or a scheduling one.
Staff the busy slots
A heatmap of inbound rings by day and hour shows exactly when your phone is busiest. Staffing decisions stop being guesses.
Review the conversation, not the memory
Managers open any call’s recording or transcript to see how it was handled. Coaching happens on what was actually said.
Plans
You already have Engage. Pro opens the rest.
The inbox comes with every Pabau plan, for as many people as you want in it. Engage Pro unlocks social channels, the phone system and the AI agents for the whole location.
What's included in Engage and Engage Pro
What you get
Engage
Engage Pro
Shared inbox on the patient record
Yes
Yes
Two-way email, text and web chat
Yes
Yes
Internal team chat
Yes
Yes
Unlimited users, no per-seat charge
Yes
Yes
WhatsApp Business
—
Yes
Instagram and Facebook
—
Yes
Your own number, cloud phone, IVR and voicemail transcription
—
Yes
Click-to-call and eFax from the chart
—
Yes
Routing rules and assignment
—
Yes
Call and response-time reporting
—
Yes
AI agents on voice and chat
—
Yes
Frequently asked questions
Engage is omnichannel patient engagement software built into Pabau: An multichannel inbox for clinics and medical practices. New enquiries and patient conversations from calls, SMS, Instagram, WhatsApp, email, fax and web chat land in one console, routed to the right team member, next to the client record. An AI assistant that triages, answers FAQs and books appointments is included (coming soon).
Yes. Every channel on this page is live. The inbox comes with your Pabau plan, so you can turn it on today.
No. Port the number your patients already know, handled in-product with e-signature and status tracking. Or buy a local, toll-free or mobile number inside Engage in over 100 countries.
US carriers require you to register your number before business texting can go live — a process called A2P 10DLC. Pabau Engage walks you through it during onboarding, and it usually takes a few days, so start it early.
It works from your own material: webpages, Google Docs, Sheets or files you connect, re-synced every 24 hours so pricing and aftercare answers stay current without re-uploading. Every correction your team makes on a conversation becomes a rule it picks up on its next message.
At any point. Staff see when the AI is handling a conversation and take over in one click. Handoff to a human is always on and cannot be switched off.
Engage comes free with your Pabau subscription. Optionally, you can upgrade to Engage Pro for a monthly, per-location fee, plus usage against Pabau credits. There’s no separate contract and no second invoice from another vendor.
Fax numbers are released when the fax subscription ends and cannot be held in reserve. If keeping a specific fax number matters long-term, port a number you own rather than buying a new one.
Win the enquiry. Keep the patient. One inbox.
Run every conversation your practice has, from first web chat to five-year follow-up, on the client record.
