All your inboxes in one place
Phone, text, WhatsApp, email, fax and web chat, all in one console shared with your internal team chat. Carry conversations across channels in one single thread.
Omnichannel Patient Engagement Software
Every enquiry. Every patient. One inbox.
Pabau Engage is the omnichannel patient engagement inbox for medspas and medical practices. Consultation enquiries and patient conversations from calls, texting, WhatsApp, email and web chat land in one console, routed to the right team member, on the patient record.
Built into Pabau. No separate login, no separate contract.
Part of Pabau, the practice management platform behind 4,000+ medical practices and medspas across the UK, US and globally
GDPR COMPLIANT
SOC2 COMPLIANT
One omnichannel inbox for winning patients and keeping them
Never lose a consultation
New chats, texts and missed calls become leads, even from unknown numbers. Everything gets auto-routed to where it needs to go.
No more switching apps
Access appointments, notes, photos and treatment history directly from the thread. No swapping between apps in the middle of booking.
The record stays HIPAA-compliant
Clinical details stay in the patient chart, encrypted at rest and in transit, with a full audit log.
The difference
Other inboxes bolt onto your system.
This one is your system.
Standalone comms tools sync what they can. Engage is built inside Pabau, so the conversation and the clinical record are the same screen.
How Engage compares
| What you get | Pabau Engage | Standalone comms tools |
|---|---|---|
| Built into the practice management system | Yes, native | Sync only, if at all |
| Clinical record beside the thread | Yes | No |
| Chart & bill from the conversation | Yes | No |
| Leads and patients in one history | Yes | Separate contact list |
| Internal team chat | Built in | No |
| Extra software contract | None | Required, often annual |
| Typical cost per location | Add-on to Pabau: $159/mo | $249–$599/mo + setup fees |
New enquiries
Every enquiry captured, routed, answered
Most clinics lose leads in the gap between “someone got in touch” and “someone replied”. Engage closes that gap on every channel.
Unknown contacts become leads automatically
Every Instagram question, every pricing enquiry, every missed call becomes a lead card with the full conversation attached. No enquiries living in someone’s head.
Routing that works while you’re busy
Send treatment questions to the practitioner, skin to the therapist, billing to the front desk. Nobody stops mid-treatment to triage.
Web chat that books, not just chats
An embeddable widget, iFrame, link or QR code. Visitors ask, your team answers, and the consultation gets booked in the same thread.
Missed calls stop being missed leads
You can’t answer with a patient in the chair. Voicemails arrive transcribed. Callers who hang up without a message get flagged as worth a callback.
SMS & WhatsApp
Two-way texting patients actually answer
Most clinic software sends texts one way, into the void. In Engage, replies come back to the same inbox, connected to the same client card.
Two-way SMS from your name or number
Send from a branded sender name or a real number patients can reply to. Delivery status on every message, one-click retry when one doesn’t land.
WhatsApp Business, done properly
Registered senders and approved templates on the channel most patients check first, with every message logged straight to the client record.
Email in the same inbox
Get a clinic address on day one, or sync a staff Gmail or Microsoft 365 mailbox straight in. Delivery and open tracking included.
The whole team, one thread
Anyone picks up where a colleague left off, with read receipts showing who’s seen what. Nobody asks the patient to repeat themselves.
“Is this normal?” answered quickly
Patients text photos when something worries them. It lands beside their before-and-afters and what they had done.
Calls & voicemail
Replace the clinic phone. Keep the number.
Port the number your patients know, or buy one in over 100 countries. Recording, voicemail and IVR built in.
Keypad menus and ring groups
“Press 1 for bookings, 2 for billing.” Route each option to the right people, ring a group at once, or ring a team member’s actual mobile.
Opening-hours routing
Calls follow your clinic hours. Set ring time before voicemail, and send after-hours calls somewhere sensible instead of nowhere.
Recording and transcripts on every call
Calls arrive recorded and transcribed, and transcripts spot appointment talk automatically. Searchable later, not lost to memory.
Handle calls inside the conversation
A live-call banner sits on the thread with mute and hang-up. No headset software, no second app.
FAX
Referrals still come by fax. Now they land in your inbox.
Buy a fax number for your region or port the one you have. Referrals, labs and pre-authorizations arrive beside every other patient conversation, not in a separate fax service.
Read it, assign it, file it
Every inbound fax arrives as a conversation with the PDF attached. Open it full screen, hand it to the right person, and file it to the patient record without leaving the thread.
AI finds the patient for you
A fax arrives from a number, not a patient. The auto-assign skill reads each one and suggests the matching patient record. You approve, it files.
Send from the conversation
Start a thread with a fax number, attach the PDF and send. The timeline records what went out and when, so there’s no chasing a confirmation.
Repeat senders stay threaded
Faxes from the same lab or referrer land in one conversation, so the history is there the next time they send.
Team chat
Talk to your team without leaving the inbox
Coordinating the clinic over personal WhatsApp groups puts patient details on personal phones. Engage has internal team chat built in.
Channels and direct messages
Create channels per team or topic, message colleagues directly, and keep discussions organized with threads and reactions.
Internal stays internal
Team conversations are fully separate from patient conversations. Nothing internal can end up in a client thread.
One tab for the whole front desk
Ask a colleague about a booking, hand over a shift, flag an urgent enquiry, all without leaving the conversation you’re in.
Reports
Know how your practice actually answers
Busy isn’t a metric. Engage reports on calls, messages and the team behind them.
Your answer rate, in plain sight
Total calls, answered live, average length and answer rate over 7, 30 or 90 days, plus per-person response times on messages. The numbers most clinics have never seen about themselves.
Where missed calls actually went
Every unanswered ring, split by outcome: voicemail, hung up and worth a callback, or picked up out of hours. Then checked against your opening hours, so you know if it’s a staffing gap or a scheduling one.
Staff the busy slots
A heatmap of inbound rings by day and hour shows exactly when your phone is busiest. Staffing decisions stop being guesses.
Review the conversation, not the memory
Managers open any call’s recording or transcript to see how it was handled. Coaching happens on what was actually said.
Plans
You already have Engage. Plus opens the rest.
The inbox comes with every Pabau plan, for as many people as you want in it. Engage Plus unlocks social channels, the phone system and the AI agents for the whole location.
What's included in Engage and Engage Plus
| What you get | Engage | Engage Plus |
|---|---|---|
| Shared inbox on the patient record | Yes | Yes |
| Two-way email, text and web chat | Yes | Yes |
| Internal team chat | Yes | Yes |
| Unlimited users, no per-seat charge | Yes | Yes |
| WhatsApp Business | — | Yes |
| Instagram and Facebook | — | Yes |
| Your own number, cloud phone, IVR and voicemail transcription | — | Yes |
| Click-to-call and eFax from the chart | — | Yes |
| Routing rules and assignment | — | Yes |
| Call and response-time reporting | — | Yes |
| AI agents on voice and chat | — | Yes |
Simple pricing. One invoice.
Engage Plus
$159 a month, per location
- Users
- Unlimited, no per-seat charge
- Usage
- Calls, texts, WhatsApp and AI minutes use Pabau credits
- Terms
- No setup fee, no minimum term
- Discounts
- 20% off annual, discounts for additional locations
Frequently asked questions
Engage is omnichannel patient engagement software built into Pabau: a multichannel inbox for practices and medspas. New enquiries and patient conversations from calls, SMS, Instagram, WhatsApp, email, fax and web chat land in one console, routed to the right team member, next to the client record. AI agents that triage, answer FAQs and book appointments are included with Engage Plus.
Yes. Every channel on this page is live. The inbox comes with your Pabau plan, so you can turn it on today.
No. Port the number your patients already know, handled in-product with e-signature and status tracking. Or buy a local, toll-free or mobile number inside Engage in over 100 countries.
US carriers require you to register your number before business texting can go live, a process called A2P 10DLC. Pabau Engage walks you through it during onboarding, and it usually takes a few days, so start it early.
It works from your own material: webpages, Google Docs, Sheets or files you connect, re-synced every 24 hours so pricing and aftercare answers stay current without re-uploading. Every correction your team makes on a conversation becomes a rule it picks up on its next message.
At any point. Staff see when the AI is handling a conversation and take over in one click. Handoff to a human is always on and cannot be switched off.
Engage comes free with your Pabau subscription. Optionally, you can upgrade to Engage Plus for a monthly, per-location fee, plus usage against Pabau credits. There’s no separate contract and no second invoice from another vendor. Here’s how billing works in detail: https://support.pabau.com/en/pabau2/how-engage-billing-works
Fax numbers are released when the fax subscription ends and cannot be held in reserve. If keeping a specific fax number matters long-term, port a number you own rather than buying a new one.
Engage is already in your account. Open it from the left menu, connect your channels in Channel Settings, then invite your team. Our setup guide walks through each channel: https://support.pabau.com/en/pabau2/getting-started-with-the-engage-inbox
Marketing Plus sends campaigns and automations out to your patient list. Engage is the inbox those replies come back to, along with calls, texts and new enquiries. Most practices run both, and they share the same client record.
Yes. Sync a Gmail or Microsoft 365 mailbox straight into Engage, or forward a shared address like info@ into the inbox. Your existing Pabau notification emails keep sending as they do today.
No. Reminders and notifications keep going out exactly as they do now. What changes is that patient replies land in the inbox on the client record, instead of disappearing into a no-reply address.
Calls are billed per minute, texts per segment and faxes per page, all against Pabau credits. Phone and fax numbers carry a monthly fee, and the price is always shown before you confirm a purchase. Full detail here: https://support.pabau.com/en/pabau2/how-engage-billing-works
No. Engage Plus is monthly, per location, with no setup fee and no minimum term. Add it or remove it at any time. It sits on your existing Pabau subscription, so there’s no second invoice.
Yes. Routing workflows send conversations to a person or a team based on channel, keyword or opening hours, and they handle CONFIRM and STOP replies for you. You build them in Engage settings: https://support.pabau.com/en/pabau2/engage-conversation-routing
Local, toll-free and mobile numbers are available in over 100 countries, bought inside Engage. UK numbers need a short business verification step. Porting a number you already own is handled in-product with e-signature and status tracking.