Top 7 Telehealth Platforms in the UK (2026 Guide)

The best telehealth platforms UK practices can choose in 2026 start with practice management software like Pabau, followed by Carepatron and SimplePractice. Pabau suits private practices that want video consultations, online booking and patient records in one platform.

Carepatron suits solo practitioners who want a free plan, and SimplePractice suits mental health therapists. Zenoti fits spa and salon chains, and Cliniko fits physiotherapy teams. Doccla and Doctor Care Anywhere serve NHS virtual wards and consumer GP access rather than private practices.

UK practices use telemedicine and telehealth to mean the same thing, and every platform below covers both. Regulation shapes the choice as much as features do.

The Care Quality Commission (CQC) registers providers of regulated activities in England whether they treat patients in person or by video. UK GDPR and the Data Protection Act 2018 treat the health data a platform stores as special category data.

A platform that keeps video, notes and billing in separate tools leaves your team copying data between them every week. One that holds the EHR, billing, scheduling and video together gives your private GP practice or aesthetic practice one audit trail to grow on.

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Key takeaways

1. Pabau — best for UK private practices that want telehealth, online booking and one patient record, with video hosted in the browser.

2. Carepatron — a $0 Free plan that includes telehealth and 1GB of storage, for solo practitioners starting remote sessions.

3. SimplePractice — telehealth on every plan for mental health therapists, priced in US dollars from $49 a month.

4. Zenoti — enterprise software for spa and salon chains, with virtual consultations through a Zoom integration.

5. Cliniko — built-in telehealth and UK data storage for physiotherapy and allied health teams, from $45 a month.

6. Doccla — a CQC-registered virtual ward provider for NHS trusts, not software for private practices.

7. Doctor Care Anywhere — a consumer GP service with one-off appointments from £45, not practice software.

Telehealth platforms UK: Quick comparison for 2026

This side-by-side snapshot compares each telehealth platform UK clinics are evaluating on pricing, ratings and standout features. Use it to shortlist the platforms most relevant to your practice type and budget.

Ratings come from Capterra where a profile exists. Doccla and Doctor Care Anywhere have no Capterra profile, so their ratings come from Trustpilot.

Pabau: Telehealth platform UK clinics use for full practice management

Pabau is practice management software for aesthetic, dermatology and healthcare practices, combining online booking, patient intake, charting and automated reminders in one platform. Telehealth sits inside that same software, next to billing, marketing and inventory management.

The video call, consent forms and post-consultation billing all attach to one patient record. Pabau GO, our iOS app for practitioners, lets clinicians manage consultations, capture consents and take payments from an iPhone or iPad.

UK practices in aesthetic medicine, private GP, physiotherapy, mental health and fertility run in-person and remote appointments from one Pabau calendar. Pabau hosts the video call itself in the browser, so patients click Join in their confirmation with no app to download and no Zoom tab. Built-in consent management and audit trails support CQC inspection readiness.

For practices evaluating telehealth platforms UK wide, Pabau stands out because the video consultation feature connects directly to the patient’s clinical record. Pabau is HIPAA and GDPR compliant, and virtual consultations sit under the same staff permissions as the rest of the record.

A dermatologist finishing a remote skin check can document findings, update treatment plans and trigger follow-up reminders without switching applications. According to Capterra reviewers, the all-in-one approach is Pabau’s strongest advantage, though some users note an initial learning curve because of the platform’s depth.

A typical telehealth workflow in Pabau starts when the patient receives an automated SMS or email reminder containing their unique video link. Before the session, the patient completes intake forms and consent documents through the Client Portal. The practitioner has that information before the call begins.

During the consultation, the practitioner can view and update the patient’s full medical history and add clinical photos. Once the session ends, payment is collected automatically and a follow-up appointment (either in-person or virtual) can be booked from the same screen.

Pabau Scribe, our AI scribe, can transcribe the conversation into structured SOAP notes during or after the video call, saving clinicians from manual note-taking. Practices that previously spent 10-15 minutes per session writing up clinical documentation can reclaim that time using automated transcription tied directly to the patient’s record.

Key features

• Built-in video consultations hosted in the browser, with the join link in the appointment confirmation and no Zoom or third-party plugin
• EHR (electronic health records) accessible during and after telehealth sessions for real-time clinical documentation
• Consent and intake forms sent digitally before virtual appointments through the Client Portal
• AI-powered clinical notes (Pabau Scribe) that convert dictation to structured SOAP notes during or after calls
• Automated appointment reminders via SMS and email to reduce no-shows for virtual sessions
• Multi-location scheduling that manages in-person and remote bookings across multiple sites
• Payment processing integrated at checkout so patients can pay immediately after a virtual consultation
• Marketing automation for recall campaigns targeting patients who haven’t booked follow-up telehealth visits

Where Pabau shines

• Unified workflow: telehealth, clinical notes, billing, and follow-up all live in one platform, eliminating tool-switching during patient consultations
• Multi-industry flexibility: supports aesthetic clinics, private GPs, physiotherapy, mental health, and wellness practices from the same account
• No feature gating: every subscriber gets full access to telehealth, EMR, marketing, and reporting without upgrading tiers
• GDPR and CQC alignment: built-in consent management, encrypted data storage, and audit trails support UK regulatory requirements
• Structured onboarding: a dedicated Client Coordinator and data migration help reduce setup friction for practices switching from legacy systems or spreadsheets

Where Pabau falls short

• Initial learning curve: the breadth of features means new users typically need 2-4 weeks to explore scheduling, EMR, and marketing modules fully
• Mobile app experience: while functional, some users report the desktop version offers a smoother interface than the mobile app for complex clinical workflows

Customer reviews

“The all-in-one platform has replaced four separate tools we used to manage. Everything from booking to clinical notes to payments happens in Pabau.” (Verified reviewer, Capterra, 4.6/5 based on 557+ reviews)

Positive themes across reviews highlight the strong clinical documentation and flexible multi-industry configuration. Negative themes center on the initial learning curve due to feature depth. On G2, Pabau holds a 4.5/5 rating based on 60+ reviews. Users frequently praise the clinical records and the responsiveness of the customer success team during onboarding.

Who Pabau is best for

• Multi-specialty UK clinics that need telehealth, EMR, and billing in one platform without third-party integrations
• Aesthetic and dermatology practices running both in-person and remote consultations with integrated before-and-after photography
• Growing practices expanding to multiple locations that require unified scheduling across sites and practitioners
• Private GPs and wellness clinics seeking CQC inspection readiness with minimal admin overhead
• Fertility clinics and women’s health practices offering follow-up consultations remotely between in-clinic procedures

Pricing

You can see the full breakdown on Pabau’s pricing page, and telehealth calls draw on Pabau credits that practices top up as needed.

Carepatron: Telehealth platform UK solo practitioners choose for free access

Carepatron is practice management software for solo practitioners and small teams, and its Free plan includes telehealth at $0. According to Carepatron’s pricing, the Free plan also covers unlimited patients, 1GB of storage, a client portal and an AI scribe. That makes it one of the few platforms where UK practitioners can run video sessions at no cost.

Practices that outgrow the Free plan move to Plus at $31 per user per month, which adds unlimited storage and group telehealth. Advanced costs $39 per user per month and adds roles and permissions, white labeling and a 1:1 onboarding manager.

Carepatron appeals most to therapists, counselors and allied health providers who want straightforward video calls. If your practice needs integrated telehealth software alongside deeper clinical tools, Pabau may be a stronger long-term fit.

For UK practitioners, Carepatron’s site lists GDPR alongside HIPAA (the US health data standard) and PIPEDA. Its site does not name the region where UK patient data is stored. Ask for the data processing agreement and the hosting region before committing.

Solo therapists testing remote sessions for the first time will find the $0 entry appealing. Practices planning to grow past five team members should model per-user costs against platforms that include every feature at one price.

Key features

• Free telehealth on the $0 Free plan, with group telehealth on Plus and Advanced
• Customizable forms and intake questionnaires with a built-in form builder
• AI scribe and note taker on every plan, including Free
• Clinical note templates for SOAP, DAP and BIRP notes, plus a community template library
• Calendar integrations with Google and Outlook for synchronized scheduling
• Automated online payments on every plan, including Free

Where Carepatron shines

• Zero-cost entry: the free plan lets solo practitioners test telehealth without financial commitment
• Simple onboarding: minimal setup required compared to full clinic management platforms
• Strong G2 rating: 4.9/5 on G2 based on 377 reviews signals high user satisfaction

Where Carepatron falls short

• Storage limitations on the Free plan: 1GB fills quickly if you store session recordings, clinical images or PDF treatment plans
• Limited aesthetic depth: lacks built-in features like injection plotting or before-and-after photography. Its paid e-prescribe add-on only sends prescriptions to US pharmacies
• HIPAA-first compliance: built around US rules. Its site lists GDPR but does not name the region where UK patient data is hosted
• No marketing automation: practices wanting to promote telehealth services or send automated recall campaigns need a separate email marketing tool

Customer reviews

“Great for getting started without spending anything. The free plan covers everything a solo therapist needs for basic telehealth.” (Verified reviewer, Capterra, 4.5/5 based on 511+ reviews)

On G2, Carepatron has a notably high 4.9/5 rating based on 377 reviews. Users consistently praise the ease of setup and the value of the free tier for solo practitioners getting started with telehealth.

Who Carepatron is best for

• Solo therapists and counselors testing telehealth with zero budget and minimal technical requirements
• Small allied health practices that need scheduling and video calls without the complexity of full practice management software
• New UK practitioners building a remote caseload before investing in a paid platform

Pricing

Carepatron publishes these prices in US dollars, billed per user.

SimplePractice: Telehealth platform UK therapists consider for mental health

SimplePractice says more than 250,000 practitioners use its practice management software, primarily in the mental health and therapy space. Telehealth is included on every plan at no extra cost.

That makes it a popular pick for psychologists, counselors and social workers who conduct most sessions remotely. The platform generates unique video links automatically for each appointment, and patients can join from any device without downloading software.

SimplePractice is HIPAA-compliant and built around US rules, so UK-based practitioners have extra checks to run. Its pricing page lists every plan in US dollars, billed monthly.

Practices operating under UK GDPR should verify how patient data is stored and whether servers sit within the UK or EU. If your practice requires both telehealth and UK-specific regulatory alignment, exploring compliance management features within platforms like Pabau may be more suitable.

SimplePractice generates a unique, encrypted video link for each session, so patients can join from any browser without downloading dedicated software. Therapists can share documents, send intake forms, and collect signatures within the same client portal.

The Wiley Treatment Planner integration on the Essential and Plus plans suits US-licensed therapists. Its relevance for UK practitioners working under different clinical frameworks is limited.

Group practices managing multiple clinicians will want the $99 Plus plan, which adds group appointments, group telehealth and a premium support phone line.

Key features

• Telehealth on all plans with automatic video link generation and no add-on fees
• Diagnosis and treatment planning tools built for mental health practitioners
• Insurance claims management available on Essential and Plus tiers
• Secure client portal with messaging and document sharing
• Measurement-based care tools for tracking patient outcomes over time

Where SimplePractice shines

• Telehealth included everywhere: no additional cost regardless of plan tier, which removes the common barrier of per-session video fees
• Mental health focus: purpose-built templates, treatment planners, and outcome measures designed specifically for therapy and counseling workflows
• Large user base: with 250,000+ practitioners globally, the platform benefits from continuous iteration and a strong community knowledge base
• Patient self-scheduling: patients book their own telehealth appointments through the secure portal, reducing front-desk admin time

Where SimplePractice falls short

• US-centric compliance: HIPAA-compliant but not GDPR-native, which creates uncertainty for UK practices handling patient data
• Limited multi-location support: lower tiers restrict multi-site scheduling, which affects growing UK clinic groups
• Pricing adds up: at $99 / ~£79 per month for the Plus plan, costs can be prohibitive for small UK teams

Customer reviews

“SimplePractice makes telehealth easy for therapy. I can run sessions, send forms, and manage billing from one dashboard.” (Verified reviewer, Capterra, 4.6/5 based on 2,810+ reviews)

On G2, SimplePractice holds a 4.1/5 rating based on 190+ reviews. Common praise focuses on the built-in telehealth and intuitive interface. Criticism tends to center on US-specific features like insurance billing that have limited relevance for UK practitioners.

Who SimplePractice is best for

• Mental health practitioners and therapists conducting primarily remote sessions
• US-based practices that need HIPAA-compliant telehealth with insurance billing

Pricing

SimplePractice lists every plan in US dollars, billed monthly, and the ~£ figures are approximate conversions.

Zenoti: Telehealth platform with Zoom consultations and POS for UK spa and salon chains

Zenoti is enterprise software for salons, spas and medspas that need point-of-sale integration, inventory management and multi-location scheduling. By its own count, more than 30,000 businesses across 50+ countries use it, and it runs a UK version of its site. Virtual consultations run through a Zoom integration in myZen, its provider app, rather than video built into the platform.

UK spa chains exploring remote pre-treatment assessments or wellness coaching may find value here. Practices needing deep clinical documentation will likely need supplementary tools.

Zenoti publishes no prices, so every plan starts with a sales conversation. For smaller UK practices, this pricing model may not be practical. Practices comparing Pabau and Zenoti often find that Pabau provides a broader clinical feature set, priced by user count.

Where Zenoti excels is in retail-heavy environments. Spa chains that sell skincare products alongside treatments benefit from Zenoti’s built-in inventory management and loyalty program tools. Its AI agents, such as the AI Receptionist and the AI Lead Manager, need the AI Plus package on top of Zenoti OS.

For UK aesthetic practices that need clinical documentation and telehealth, Zenoti’s medical features are thinner than dedicated clinical platforms. It suits wellness and beauty operations better than regulated healthcare practices.

Key features

• Virtual consultations through a Zoom integration in the myZen provider app, for pre-treatment consultations and follow-ups
• Enterprise point-of-sale software with payment processing and retail integration
• Inventory management for product tracking across multiple locations
• AI agents for marketing, lead management and reception through the AI Plus package
• Custom digital forms for intake and consent documentation

Where Zenoti shines

• Enterprise-grade POS: deep integration with retail, inventory, and loyalty programs across multiple locations, including gift card management and membership billing
• Spa and salon workflows: purpose-built for beauty, wellness, and fitness industry operations with staff scheduling and commission tracking
• AI marketing agents: automated lead nurturing and campaign management through the AI Plus package, which can reduce manual marketing work for large chains

Where Zenoti falls short

• Opaque pricing: no public pricing available, which makes budgeting difficult for UK SMEs
• Not clinically focused: lacks depth in EMR, prescription management, and medical-grade documentation
• Support response times: some users on review platforms report delays when raising support tickets

Customer reviews

“Zenoti handles our five salon locations well, but getting support can sometimes take longer than expected.” (Verified reviewer, Capterra, 4.4/5 based on 964+ reviews)

On G2, Zenoti holds a 4.3/5 rating based on 170+ reviews. Users consistently highlight the POS and inventory features as strengths, while onboarding complexity and support response times appear as recurring concerns.

Who Zenoti is best for

• Multi-location spa and salon chains seeking enterprise-level scheduling and POS
• Fitness and wellness businesses that need virtual consultations alongside retail operations

Pricing

Zenoti publishes no prices for either package, and its voice, SMS and messaging usage is billed on consumption.

Cliniko: Telehealth platform UK physiotherapy practices use for built-in video and online booking

Cliniko is practice management software popular with UK and Australian physiotherapy, chiropractic and osteopathy practices. Telehealth is built in. Patients get a link in their confirmation email and join an end-to-end encrypted video call with no login. Group telehealth takes up to four people, and screen sharing is included.

Cliniko’s tiered pricing scales by practitioner count rather than per user, which benefits small teams. A solo practitioner pays $45 / ~£36 per month, while practices with 2-5 practitioners pay $95 / ~£76 per month.

Every subscription includes every Cliniko feature, unlimited locations and unlimited patients, and SMS is the only paid extra at 10¢ per message. For UK physiotherapy practices that primarily need scheduling and record-keeping, Cliniko works well.

Practices that also need marketing and insurance billing next to telehealth may want to compare Pabau and Cliniko side by side.

Cliniko’s strength lies in its simplicity. Patients self-schedule through online booking, and treatment notes follow structured templates for physiotherapy, chiropractic and osteopathy. Letter generation and financial reporting are included at every tier.

On UK data residency, Cliniko states that accounts created in the UK keep their data in the UK. It also describes itself as UK GDPR compliant. Where a practice might choose differently is growth marketing. Cliniko’s recalls build a follow-up list the team works by hand, and it has no built-in email campaigns.

Key features

• Built-in telehealth with end-to-end encrypted video, screen sharing and group calls of up to four people
• UK data storage for accounts created in the UK
• Appointment scheduling with a clean, intuitive calendar interface
• Patient records and treatment notes designed for allied health workflows
• Online booking so patients can self-schedule appointments
• Financial reporting for tracking revenue and outstanding balances

Where Cliniko shines

• Intuitive interface: clean design that allied health practitioners can learn quickly without extensive training
• Fair tiered pricing: scales by practitioner count rather than per-user, which benefits small teams financially

Where Cliniko falls short

• Telehealth needs a card on file: Cliniko keeps telehealth locked during the free trial until a credit card is entered
• No insurance billing: there is no built-in claims management. UK practices billing private insurers such as Bupa or AXA need a separate tool or manual invoicing
• Small review base: with only 24 reviews on Capterra, long-term user satisfaction is harder to judge than on platforms with hundreds of reviews
• Limited marketing features: no built-in email campaigns or lead management tools for growing a telehealth caseload. Recalls produce a follow-up list the team works by hand

Customer reviews

Cliniko holds a 4.7/5 rating on Capterra based on 24 reviews.

Who Cliniko is best for

• UK physiotherapy and chiropractic practices that want built-in telehealth, online booking and treatment notes in one simple platform
• Small allied health teams wanting simple, affordable practice management software with UK data storage

Pricing

Cliniko prices its plans in US dollars by practitioner count, and SMS credits are the only paid extra at 10¢ per message.

Doccla: Telehealth platform UK NHS trusts use for virtual wards

Doccla occupies a distinct position among telehealth platforms UK clinicians encounter. It is a CQC-registered virtual ward provider that says it is live in over 60% of NHS regions.

Doccla reports millions of monitored patient days across 11 European countries. Its site lists NHS DTAC (the Digital Technology Assessment Criteria) among its security standards. The platform focuses on remote patient monitoring with wearable devices and clinical dashboards.

Private practices evaluating telehealth platforms UK practices rely on should note that Doccla is not practice management software. It does not handle appointment scheduling, patient intake forms, billing, or marketing.

Its purpose is to keep patients out of hospital beds by monitoring vitals remotely and flagging clinical deterioration to care teams. For practices needing digital forms and patient-facing booking alongside telehealth, Doccla is not a direct fit.

Doccla’s model works through NHS procurement channels (primarily G-Cloud), so pricing, onboarding and support follow enterprise frameworks rather than self-service sign-up. Hospital trusts contract Doccla to run virtual wards for specific patient cohorts. Examples include post-surgical recovery, chronic obstructive pulmonary disease and heart failure.

Patients receive wearable devices that send vital signs (heart rate, blood oxygen, blood pressure) to a central dashboard staffed by clinical teams. This model helps reduce hospital bed occupancy. It sits in a different market from the practice management software most private UK practices evaluate.

Key features

• Remote patient monitoring with wearable device integration for continuous vital tracking
• Clinical dashboards that alert care teams when patient metrics fall outside safe thresholds
• NHS system interoperability for data sharing with hospital electronic patient records
• CQC-registered service providing regulatory assurance for UK healthcare organizations

Where Doccla shines

• CQC registration: Doccla is CQC-registered, with a clinical team of nurses, GPs, paramedics and consultants handling monitoring and escalation
• NHS integration: designed for direct data sharing with hospital systems across multiple UK regions

Where Doccla falls short

• Not for private practices: the platform is B2B and NHS-focused, with no features for private clinic scheduling, billing, marketing, or patient intake forms
• Few public reviews: there is no Capterra or G2 profile, and Trustpilot shows only three reviews, so independent evaluation is difficult
• Enterprise-only pricing: procurement through G-Cloud means pricing is negotiated per trust, making the platform inaccessible to small or independent clinics
• Narrow use case: designed exclusively for remote patient monitoring (RPM), not general-purpose video consultations or appointment-based telehealth workflows

Customer reviews

Doccla has no Capterra or G2 profile, and it holds 3.2/5 from three reviews on Trustpilot. Doccla operates primarily through NHS procurement channels, where feedback is managed through trust-level reporting rather than public review platforms. Practices that want patient-facing telehealth software with verifiable user feedback may prefer platforms with public review profiles.

Who Doccla is best for

• NHS trusts and hospital systems implementing virtual ward programs
• Healthcare organizations requiring CQC-registered remote patient monitoring at scale

Pricing

Doccla publishes no prices, because NHS trusts contract it through procurement frameworks such as G-Cloud.

Doctor Care Anywhere: UK telehealth platform for consumer GP access

Doctor Care Anywhere says more than 3 million people across the UK can access its services. A UK GP is available 24/7, in as little as an hour. Its own site shows a CQC overall rating of Requires improvement, dated October 23, 2023.

Unlike the other telehealth platforms UK clinics use for practice management, Doctor Care Anywhere is a patient-facing service. Individuals or corporate health scheme members book consultations directly through the platform, receive same-day prescriptions, and get referrals to specialists when needed.

Private practice owners looking for online booking and clinical workflow tools should understand that Doctor Care Anywhere does not function as practice management software. It does not offer scheduling, EMR, billing, or inventory features. Instead, it competes in the direct-to-consumer telehealth space alongside services like Push Doctor, partnering with insurers such as Bupa and AXA Health.

Patients download the app, book a video or phone consultation and receive prescriptions electronically at their chosen pharmacy. A one-off private GP appointment starts at £45. The Care Pass membership costs £25 per person per month or £199 per year, and covers GP, physiotherapy and mental health support.

For practice owners, the key distinction is that Doctor Care Anywhere is a clinical service, not software. You cannot use it to manage your own practice’s appointments, patient records or billing. It is in this guide because UK professionals searching for telehealth platforms often encounter it.

Key features

• 24/7 GP access via video and phone consultations with no appointment wait times during off-hours
• Same-day prescriptions delivered electronically to UK pharmacies
• Specialist referrals available directly through the platform for escalated cases
• Insurance partnerships with Bupa, AXA Health, and other UK private medical insurers

Where Doctor Care Anywhere shines

• 24/7 availability: patients can book GP consultations outside standard practice hours. That suits shift workers and parents with little daytime availability
• Insurance integration: partnerships with Bupa and AXA Health allow insured patients to access consultations through their existing cover without paying out of pocket
• No download required: consultations can be accessed through a web browser, reducing technical barriers for less tech-savvy patients

Where Doctor Care Anywhere falls short

• Not a practice management tool: offers no scheduling, EMR, billing, inventory, or marketing features for clinic operators running their own practice
• Mixed public sentiment: the Trustpilot profile shows varied feedback on customer service response times and prescription fulfillment speed
• Limited integration: does not connect with external practice management software, which isolates clinical data from your main patient records
• Per-consultation pricing: from £45 per one-off appointment, costs add up for patients needing regular follow-ups, which is where the £25 monthly Care Pass comes in

Customer reviews

Doctor Care Anywhere holds a 4.2/5 rating on Trustpilot based on 1,214 reviews, and it has no Capterra or G2 profile. The platform primarily serves consumers and corporate health schemes rather than healthcare professionals evaluating practice software.

Who Doctor Care Anywhere is best for

• Individuals seeking on-demand GP access through video or phone in the UK
• Corporate health programs providing telehealth as an employee benefit

Pricing

These are consumer prices from Doctor Care Anywhere’s own site, paid by the patient rather than by a practice.

Telehealth platforms for UK practices running virtual and in-person appointments

Telehealth platforms for UK practices running virtual and in-person appointments need one calendar, one patient record and one set of notes for both. When the video call sits in a separate tool, the front desk books it twice. The practitioner then writes notes that the next in-person visit cannot see.

On this list, Pabau and Cliniko both put telehealth and online booking in the same calendar as in-person appointments. In both, a patient books a video slot through online booking and receives the join link in the confirmation. Automated reminders carry that link for video visits and the address for in-clinic ones.

In Pabau, the video consultation, the in-clinic follow-up, consent forms and payment all save to a single patient record. A practitioner who sees a patient on video in March and in the treatment room in April reads one continuous history.

Pabau supports solo practitioners, small practices and multi-practitioner, multi-location groups on the same platform, and every subscription includes every feature. Doccla and Doctor Care Anywhere do not fit this model, because neither is software a practice runs its own in-person appointments on.

Telehealth platforms with EHR access for physiotherapy and physical therapy

Telehealth platforms with EHR access put patient history and treatment notes on screen during the video consultation. For a physiotherapy practice, that means no second tool to open mid-call.

The EHR (electronic health record, sometimes called an EMR) holds the assessment, the exercise plan and any uploaded imaging report. When telehealth runs inside the same software, the physiotherapist reviews last week’s range-of-motion notes while the patient is still on the call. Physical therapy practices in the US use the same setup under a different name.

Pabau keeps the patient record open during the call. Cliniko runs telehealth in the same software, with the patient file in a second browser tab. Zenoti routes video through Zoom, and Doccla shares data with NHS hospital records rather than a private practice EHR.

Mobile access matters for physiotherapists who work across sites or visit patients at home. Pabau GO, our iOS app for practitioners, opens the same patient record on an iPhone or iPad. Cliniko’s telehealth runs in the browser on a computer, tablet or phone.

How to choose the right telehealth platform UK clinics need

Selecting from the available telehealth platforms UK practices can access starts with understanding your clinic’s operational priorities. A solo therapist running 15 remote sessions a week has different needs than a multi-location aesthetic clinic.

That practice might run 200 in-person and virtual appointments a day. The wrong choice leads to duplicate data entry, missing consent records and frustrated staff. The right choice reduces admin hours and gives patients a smoother experience from booking through to payment.

Consider these five decision criteria when evaluating which telehealth platform UK clinics should invest in:

1. Clinical depth versus simplicity: if your practice requires EMR, prescription management, and clinical documentation alongside telehealth, prioritize all-in-one platforms like Pabau. If you only need video calls and basic scheduling, simpler tools like Carepatron or Cliniko may suffice.
2. UK regulatory compliance: verify GDPR alignment, data residency within the UK or EU, and whether the platform supports CQC inspection readiness. According to the Information Commissioner’s Office (ICO), health data needs a lawful basis under Article 9 of UK GDPR. Your telehealth vendor must also provide a compliant Data Processing Agreement.
3. Pricing model fit: compare per-user pricing (Pabau), per-practitioner tiers (Cliniko), free plans (Carepatron), and enterprise quotes (Zenoti). A growing medical spa adding three practitioners next quarter needs predictable scaling costs. The ladder below shows where each published price starts.
4. Integration requirements: practices already using separate accounting, marketing or insurance billing tools should check the fit. The platform either integrates with that stack or replaces it.
5. Scalability: if your UK practice plans to open more locations or add specialties, pick a platform with multi-location scheduling, role-based permissions and cross-site reporting.

Mapping your current tool stack

One practical approach is to map your current tool stack against each platform’s built-in capabilities. If you already pay for separate video conferencing, EMR, billing, and email and SMS campaign tools, calculate the combined monthly cost.

A consolidated telehealth platform UK clinics use for all four functions may cost less than the standalone subscriptions combined. It also keeps patient data in one place.

Ask your shortlisted vendors for a live demo. Test the telehealth workflow from the patient’s perspective: can they book, complete forms, join the video call, and pay without calling your front desk?

Platforms that require patients to download separate apps or navigate multiple portals create friction that increases no-show rates. The most effective telehealth platforms UK practices adopt in 2026 are those where the patient experience feels as simple as clicking a single link.

For practices that need one platform for telehealth, clinical records, billing and patient engagement, Pabau covers the widest range of UK practice types.

How Pabau runs telehealth alongside in-person care for UK practices

Pabau runs telehealth for UK practices inside the same software that handles online booking, charting and payments. The video call is hosted in the browser, so patients join from the link in their confirmation without downloading an app. Notes from the call save to the same patient record as an in-person visit.

Virtual consultations sit under the same staff permissions as the rest of the record. Remote care stays inside your UK GDPR controls and CQC-ready audit trail. Pabau’s AI-powered charting drafts the clinical note from the consultation, and the practitioner reviews and signs it.

Run telehealth, in-person visits, and everything in between from one platform

Pabau combines video consultations, clinical records, automated billing, and patient communications so your UK practice can deliver remote care without juggling multiple tools.

Book a demo

Conclusion

For a UK private practice, the platform to pick is the one that runs video in the same software as the EHR, billing and marketing. Practices that split these across point tools tend to outgrow them within a year.

They end up copying data by hand and holding records a CQC inspector will question. Pabau pairs built-in telehealth with full practice management, per-user pricing and a UK support team. Your practitioners spend appointments on patients rather than switching screens.

Book a demo with Pabau to see how UK clinics consolidate telehealth, EMR, scheduling, and billing on a single, CQC-aligned platform.

Continue your research

Running two separate systems for calls and notes? Telemedicine EHR covers the integrations and compliance features that connect the two.

Need a platform that meets HIPAA requirements? HIPAA compliant telehealth platforms compares seven tools on workflow, billing, and patient data handling.

Wondering how a physical exam works over video? Telemedicine physical exam techniques covers the tools and documentation for remote assessments.

Frequently asked questions