Pabau vs Fresha

Why is Pabau the right Fresha alternative?

Pabau or Fresha? Pabau wins with its paperless all-in-one solution to practice management. We’ll help you decide by comparing some of their key features.

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Main Diferences

Pabau

Fresha

Solution Type

Comprehensive solution that grows with you.

Solution Type

Simple, entry-level solution that you may outgrow.

Business Category

Primarily for med spas.

Business Category

Primarily for beauty, hair, and wellness businesses.

No commission fees

You keep all revenue from your bookings.

20% commission on new clients

Pay a sizable commission for each new client booking made through the Fresha marketplace.

Flexible monthly subscriptions

Choose a plan that fits your needs with no lengthy contracts.

Monthly subscription

Fresha is no longer free — it now charges a monthly subscription, on top of its marketplace commission.

All-in-one solution

Offers a comprehensive suite of tools for managing a practice, including scheduling, patient records, marketing, and more.

Limited features

Fewer healthcare and medical features compared to Pabau.

Transparent pricing

Pay a flat monthly fee based on the number of users.

Online marketplace

Fresha puts your clinic on its Marketplace, where you compete with other clinics for visibility.

Key takeaways

Customers choose Pabau over Fresha

Lee H. Director · Health, Wellness and Fitness

"Extremely comprehensive"

So far its been a great experience from the sales team through onboarding and finally the training.

Pros

The ability to free up the clinic of paper once and for all. Having tried a number of different software systems there has always been some paper somewhere. Pabau completely eliminates this. It has every feature you could dream of to reduce the workload. There's always someone available if you need help with the system as well.

Cons

The only issue for me is the time it takes from enquiry to implementation and that not all of our clinics consent forms were uploaded before the launch day. That being said there was a lot of forms for the Pabau team to do and they hand make each form. So it's not so much that I like it least.

Reasons for choosing Pabau

ANS wasn't as user friendly as Pabau.

Reasons for switching to Pabau

None of the systems allow one place to get all of the information you need regarding your patients and allow a completely paper free experience.

Why they switched

Switched from Fresha and Ovatu. None of the systems allow one place to get all the information you need about your patients and allow a completely paper-free experience.

Used forLess than 6 months Switched fromFresha, Ovatu

Feature Comparison

Pabau

Fresha

No commission fees

Pabau won’t charge you commission fees for any online bookings you make.

Fresha charges 20% commission on every new client that books through their online marketplace.

No online marketplace

With Pabau, you can fully customize the online booking experience with an online booking widget.

Fresha places you on their online marketplace, where you’ll be pitched alongside competitors in your area. New Fresha subscribers also get preferable positions.

Comprehensive prebuilt forms

In Pabau you can choose from hundreds of forms and edit and customize them to your needs.

Fresha now has forms available, but their system is nowhere near as comprehensive as Pabau and there are no prebuilt templates.

Branded communication

When you send any communication from Pabau, your brand will be front and centre. Texts and emails will come from your business. You can add your own logo and branding.

With Fresha this isn’t the case and it can be confusing for clients.

Automated precare and aftercare emails

In Pabau, you can schedule pre-care and aftercare emails at the time of booking so you can simply set it… and forget it. These emails are service-specific, to make sure you always send the right communication at the right time for the treatment.

Fresha does not provide this option.

Patient journey app

Want a way of making sure you have all correct documentation on file before a client has their appointment, such as consent, questionnaires, and before and after photos? Use Pabau’s dedicated patient app on your iPad so you never miss a step again.

This is not available through Fresha.

Robust client card

Use Pabau’s client card to store detailed treatment notes forms, allergies, and before and after photos. No more storing photos on your personal device and running out of data storage.

Fresha does not have this available.

Testimonials

Loved by Healthcare Professionals

With a 4.6-out-of-5-star rating, Pabau’s users have declared it an industry standard in the healthcare management world.

Ready to supercharge your practice
with Pabau?

Top 5 Reasons to Choose Pabau over Fresha

Pabau is built for med spas

The best software understands you, your business, and your challenges. Pabau has been built to meet the needs of med spas and other healthcare businesses — not hair or beauty salons.That’s why it has features created specifically for this sector, such as automated pre-care and aftercare emails, electronic medical records (EMR), allergy / contraindication warnings, before and after photos, injection plotting, customizable forms, and so on. At Pabau, we get you.

All-in-one solution

Pabau isn’t the cheapest software on the market. But the great thing is you won’t need anything else as, in the words of one of our customers, “Pabau does it all.”While choosing Fresha means you’ll probably need to budget for additional tools, such as email marketing, this isn’t the case with Pabau. You can consolidate and simplify. And because we’re so feature-rich, as your business grows, we’ll grow with you.

Zero commission fees

Getting new clients booking appointments with you should be something to celebrate - it means that your reputation is growing and you’re doing an excellent job, right?That’s why, with Pabau, you won’t be stung with commission charges for new clients. You also won’t have to read the fine print about what constitutes a new customer. The money you earn through online bookings goes straight to you, every single time.

A 5-star booking experience

Booking an appointment online is one of the first touchpoints a client has with your business. But Fresha sends clients to their online marketplace to book, where your clinic is pitched alongside the competition - potentially losing you business along the way.In Pabau it’s a completely different experience. You create the end-to-end experience to fit with the look and feel of your brand. The client can book an appointment directly from your website - and there are no hidden fees or costs. Every online booking is money in your pocket.

A documented client journey

Clinics need to collect a LOT of documentation before an appointment, right?With Pabau, you don’t have to break a sweat trying to remember everything. You can simply use our app to ensure you have up-to-date health records, signed medical consents, and photos.Not every provider has this functionality, but we know how important it is that you get this right every single time to stay compliant. Not only does it protect the client, it also protects your business.

customer success stories

What customers say about Pabau

See all case studies

"We went with Pabau from day one because it offered us the complete package and could support both the medical and business sides of the clinic."

Dr Cemal Kavasogullari

Director | Esteem Life Medical Group

"I chose Pabau because I appreciate the importance of Customer Relationship Management in the 21st century."

Dr Leah Totton

Founder | Dr Leah Skin Clinics

"Since using Pabau, our operations are more efficient. Productivity is better, and we waste fewer manpower hours. We have greater visibility over our business."

Roxanne Merchant

Head of Operations | Juveau Medical

"Whatever treatment clients book, Pabau automatically sends them that specific online consent form and precare, things they need to do ahead of time."

Beatrice Moorfield

Founder | Skin With Bea Aesthetics

"I recommend Pabau to all of my colleagues looking to start up a clinic. We are able to book patients, manage the diary, fill in forms, and annotate."

Dr Ahmed El Houssieny

Owner and Medical Director | MediSpa