Jane App for clinical. Kajabi for marketing. Gravity Forms for lead capture. Zapier to hold it together. Patients create duplicate accounts. Deposit links never get paid. Practitioner commissions are calculated by hand. This document maps every requirement Kimberley raised in the demo with Martin to a specific Pabau capability, and shows what changes the day Life + Lemons consolidates onto one platform.
I want something integrated. I hate the fact that I have to manually import everything. It's such a time-consuming process.Kimberley Shepherd · Demo call, 1 April 2026
Jane App for bookings and notes, Kajabi for newsletters and nurture, Gravity Forms on WordPress for lead capture, with a Zapier zap holding it all together. Three logins, three subscriptions, no single source of truth.
GDPR-driven changes are letting patients create duplicate accounts without alerts, restricting what practitioners can see, and breaking the patient journey. Support can't fix it. You've raised it for six months.
Since Jane's payments update, deposit links aren't linked to a practitioner at creation. Patients receive them and don't pay. You lose money, lose credibility, and pick up the manual admin to re-link every billing item.
Inquiries hit Gravity Forms, zap to Kajabi for tagged nurture sequences, and never reach Jane. The patient record and the lead never meet. Conversion happens in spite of the workflow, not because of it.
Practitioners are paid via room rent or a percentage split. Every month you build the invoices by hand. It's time-consuming, error-prone, and pulls hours away from clinical work and growth.
Jane forces one payment rule across all bookings. The £10 new-patient deposit applies to classes too, so you can't take the full class price up front or sell class packs without breaking everything else.
Jane, Kajabi and Gravity Forms each charge monthly. Each needs a login, a setup, a workflow. The cost of running three tools is higher than one integrated platform, before you count the Zapier tax and the time you spend reconciling them.
Patients who can't see their bookings, their notes, or their account email you instead. Practitioners ask you. You become the help desk. Native deduplication and proper portal access take this off your plate entirely.
Hiring the next practitioner means more invoices to build by hand. Automated commission tracking with timesheets means hiring scales the clinic, not your admin load.
Acupuncture and women's health live or die on results — pain scores, symptom relief, cycle data. Outcome measurements inside the chart give you patient-facing proof of progress and a marketing asset competitors can't fake.
Pabau replaces Jane, Kajabi, Gravity Forms, and the Zapier glue between them. Online booking, patient portal, intake forms, multi-room calendar, charting with native AI scribing, automated commissions, lead pipelines with workflows, email and SMS campaigns, telehealth, outcome measurements, payments with card-on-file, and reporting — all in one record. UK-based, GDPR-certified, with full project-managed migration from Jane.
Every point from the call, mapped to a Pabau capability. Pulled directly from the Fireflies transcript.
| What you raised | How Pabau delivers it |
|---|---|
| Integrated system replacing Jane, Kajabi, Gravity Forms Core | One platform: calendar, EMR, portal, payments, lead capture, marketing campaigns, automations, telehealth. No Zapier in the middle. Open API where you want it. |
| Manual data import between systems Solved | Full project-managed migration from Jane. Pabau imports clients, stock, medical forms, photos and attachments. Data validation session before training begins. |
| 4 rooms, multi-practitioner, double-booked slots Native | Calendar by employee or by room. Day, week, month view. Resources assigned per service. Overlapping 30-min appointments inside a 60-min block work out of the box. |
| Duplicate patient accounts on Jane Native | One patient record across appointments, notes, payments, portal. GDPR-certified, UK-built. Practitioners see what they need; admins see everything. |
| Deposit links not linked to practitioner Native | Card-on-file with cancellation policy (8h / 24h / 48h / 72h). Deposits attach to the appointment and practitioner at booking. Cancellation charges automatic, no chasing. |
| Class booking with separate payment rules Native | Each service has its own deposit and payment policy. Classes can require full class price upfront or sell class packs without affecting the £10 new-patient deposit on 1-to-1 treatments. |
| SMS broadcast (snow days, sick practitioner) Native | SMS and email campaigns built in. Send to filtered audiences (today's appointments, specific practitioner, postcode). SMS billed per send at 9p. |
| Welcome email post-booking + nurture Native | Trigger-based automations: 24h after booking, send welcome + onboarding documents. Pre- and post-care emails. Reverse-recall at 30 / 60 / 90 days for inactive patients. |
| Lead capture replacing Gravity Forms + Kajabi Native | Capture forms built in Pabau with custom colours, components, branching. Drop into Pabau as leads, into a Kanban pipeline. Each form can fire its own automated sequence. |
| Workflows like Zapier or HubSpot Beta | Workflows are currently in beta, rolling into Marketing Plus over the coming months. Triggers, branches, conditional logic, delays. Built into the platform — no third party. |
| Outcome / treatment efficacy tracking New | Outcome measurements inside the EMR. Auto-request forms at the cadence you set. Track pain, symptoms, recovery over time. Patient-facing scores for follow-up consultations. |
| Practitioner commission calculated by hand Native | Commission tracking, automated timesheets, clock in/out, wage calculations. Room rent or percentage split — both supported. Month-end runs in minutes instead of hours. |
| Newsletters via Kajabi Replaced | Email broadcasts in Pabau with a Canva-style builder. Premium templates library. Unlimited sends on Marketing Plus. Audience built from your patient record, not a separate list. |
| Telehealth for online appointments Native | Video consultations built in. No Zoom, no Google Meet links to send manually. Care Plus includes unlimited video minutes — 99.9% of clients running telehealth take Care Plus. |
| AI scribe inside the chart Native | Echo AI dictates notes, summaries and service descriptions directly into the EMR. Quick macros for faster documentation. Included in Care Plus with unlimited AI credits. |
| Two-way calls / WhatsApp Roadmap | Today: Advantiq partnership enables two-way calls and WhatsApp via GoHighLevel. Roadmap: Pabau Vision (own calling) removes the third party entirely. Existing Twilio number can be ported. |
Pricing pulled directly from the quote prepared on 1 April 2026. Reference: 20260401-150029863. Valid until 31 May 2026. All prices exclude VAT.
Line items, terms, and payment details signed off by Martin. Same numbers shown here, in the format you'll receive at signup.
You complete the order form and pay the agreed package. Onboarding activates automatically. A private Slack channel opens. Your client coordinator reaches out to schedule your kick-off call.
You request the data export from Jane support (CSV, PDF, attachments folder per patient). Pabau imports clients, stock, forms, photos. Full project management, no DIY. Typically 7-15 working days.
Data validation session before training. Practitioner shifts, rooms, services, packages and memberships set up to match how you work. Training delivered on your live account, not a demo.
Monthly billing only starts when the account goes live. No paying for an empty system while migration runs. You get a fair picture and time to train your team before the meter starts.
When the team-streamlining is done and the timing is right, the quote is open. The order form is ready. Migration starts the day you say go.